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11 Jul 2017 Leveraging AI to Perfect the Customer Experience Conversational AI allows businesses to offer a seamless, personalized, and context-aware user experience on the digital platforms consumers use most.
05 Jul 2017 The Future of Business is Conversational Conversational AI helps businesses provide an innovative customer experience on the digital platforms consumers use the most.
06 Jun 2017 Referral Partnerships: A Mutually Beneficial Relationship A referral partnership with a technology provider is a cost-effective option for businesses that want to meet their customers’ payment needs.
23 May 2017 How Will Virtual Reality Impact Business? VR is more than just a fad – it’s a whole new medium businesses can use to engage their customers in innovative ways.
17 May 2017 Mobile Payments: The Ball Is in the Merchant's Court Mobile payments adoption could increase in 2017 as merchant acceptance increases and consumers become more familiar with the technology.
04 May 2017 How AR Can Transform the Customer Experience Augmented Reality is an exciting new technology that can help businesses transform the customer experience.
28 Apr 2017 What We've Been Reading A look at we've been reading about payments and financial technology around the web.
06 Apr 2017 Five Trends Impacting the Payments Space As their technology habits change, consumers are going to expect simple and convenient payment experiences.
24 Mar 2017 What We've Been Reading A look at we've been reading about payments and financial technology around the web.
13 Mar 2017 Don't Go It Alone: Why Banks Should Collaborate with a Technology Partner Financial institutions are once again in the midst of a transitional period as consumers increase demand for digital service.
23 Feb 2017 Mobile Payments: What Will It Take to Convince Consumers? For many consumers, mobile payments are still an abstract concept.
13 Feb 2017 Infographic: 8 Reasons to Switch to Electronic Payment Processing Billers need to focus on providing a convenient payment experience as consumer demand for digital options increases.
01 Feb 2017 Healthcare Providers and the Transition to a Digital World It is important for healthcare providers to make a concerted effort to retain patients amid soaring costs and increased competition.
27 Jan 2017 What We've Been Reading A look at we've been reading about payments and financial technology around the web.
17 Jan 2017 Mobile Bill Payments: A Modern Necessity Billers need to offer their customers the ability to view bills and make payments via mobile as smartphone usage increases.
04 Jan 2017 3 Reasons Insurance Companies Should Work with a Payments Partner It often makes sense for insurance companies to outsource payments.
29 Dec 2016 What We've Been Reading A look at we've been reading about payments and financial technology around the web.
20 Dec 2016 Why Businesses Need to Invest in Innovation Legacy systems and old habits are difficult to change, but better technology is out there, and consumers are using it.
14 Dec 2016 What Do Connected Consumers Want? The customer experience is one of the largest factors influencing consumer decisions today.
06 Dec 2016 Can Your Payments Platform Keep Up with Consumer Demand? Modern lifestyles and advances in technology leave many seeking multiple convenient ways to pay bills.
30 Nov 2016 Infographic: Four Trends Impacting Healthcare in the United States The American healthcare industry is in a state of massive transformation.
23 Nov 2016 3 Situations Where Mobile Payments Win Consumer preferences at the checkout line are slowly but surely expanding to include digital alternatives.
17 Nov 2016 Contextual Commerce: What Is It, and Where Is It Going? Connected devices are creating new digital touch points and ample opportunity for commerce.
07 Nov 2016 The Chatbot Revolution Recent trends indicate consumers are willing to conduct activity extending far beyond simple conversation within messaging apps.
02 Nov 2016 Is Bank Innovation Fact or Just Fiction? Banks need to adapt a mindset for innovation in order to be competitive.
28 Oct 2016 What We've Been Reading A look at we've been reading about payments and financial technology around the web.
27 Oct 2016 Four Examples of the IoT in Action Four areas where the IoT could become an essential part of the modern economy.
19 Oct 2016 Payments and the Internet of Things The IoT is quickly becoming a discussion about commerce, creating ample opportunity for banks and others in the payments space to capitalize on emerging trends.
11 Oct 2016 Infographic: The Importance of Multichannel Payments in Insurance Why should insurance companies improve the payments experience for their customers?
03 Oct 2016 Machine Learning in Financial Services: 3 Potential Applications Advancements in technology have enabled financial institutions to explore the applications of machine learning techniques in areas like customer service, personal finance, and fraud and risk management.
29 Sep 2016 Payments Challenges in the Insurance Industry The right technology can help insurance companies mitigate various unique payments challenges.
23 Sep 2016 Old Habits Die Hard - Resistance to New Technology Resistance to new technology -- is it consumers or billers themselves?
22 Sep 2016 What We've Been Reading A look at we've been reading about payments around the web.
14 Sep 2016 Machine Learning in Financial Services: An Introduction Financial institutions are beginning to utilize AI and machine learning to improve risk management, operational efficiencies, and productivity.
06 Sep 2016 How Can Providers Improve the Patient Payment Experience? A patient’s financial and in-office experiences should be complementary to one another.
24 Aug 2016 EBPP: The Business Benefits Electronic bill presentment and payment offers plenty of benefits that extend beyond the customer.
17 Aug 2016 How Real-Time Capabilities Are Changing the Payments Landscape Many of the world’s top financial institutions are looking to enhance service offerings by investing in infrastructure that enables real-time payments.
12 Aug 2016 Infographic: Three Ways to Reduce Friction in Payments Consumers want a frictionless bill payment experience.
03 Aug 2016 Traditional Payments & Digital Solutions: Why Can't We Be Friends? Businesses should utilize payment solutions that balance familiarity with modern convenience.
29 Jul 2016 What We've Been Reading A look at we've been reading about payments around the web.
25 Jul 2016 The Battle for the Mobile Payments Space The battle for the mobile payments space is a complex one involving a number of participants and interests.
11 Jul 2016 The Wallet Goes Digital The future of payments is digital, but are consumers ready?
08 Jul 2016 Reflections on the Windy City Summit Conference Reflections of the Windy City Summit Conference: Without my presentation, I had to make some quick decisions.
29 Jun 2016 Banks and the Blockchain Blockchain technology is a promising new concept currently being explored for practical application by the financial services industry.
23 Jun 2016 Payments and Patient Satisfaction The payments process can be an effective vehicle to increase patient satisfaction and reduce bad debt.
14 Jun 2016 Real-Time Payments: How Technology Partners Can Help Banks Working with a technology partner could yield significant returns for banks looking to remain competitive against new disruptive market forces.
08 Jun 2016 Real-Time Payments: What's in It for Consumers? Consumers are among the largest potential beneficiaries of this push towards faster payments.
01 Jun 2016 Choosing an EBPP Solution: Three Factors to Consider A few important factors to take into consideration when selecting an EBPP solution.
27 May 2016 What Can Banks Do About Unbundling? Banks are often hesitant to pursue modernization due to the complexities involved, but they need not face the challenges on their own.
25 May 2016 What We've Been Reading Check out the latest in payments news from around the web.
20 May 2016 The Demands of a Modern Healthcare Economy New technological demands and rising insurance complexities are changing everything from how providers deliver care to how they get paid for their services.
13 May 2016 Ditch the Cash: Why Consumers Are Paying Digitally Consumer interest in cash alternatives is on the rise, and for good reason.
03 May 2016 Real-Time Payments: Benefits for Businesses As banks seek to keep up with a fast-growing technology sector, businesses are likely to witness improved financial services.
27 Apr 2016 Creating Opportunities for Consumers Who Prefer Cash There has been a push in recent years to create products to integrate the unbanked customer into the banking system.
22 Apr 2016 Payment Solutions: A Yogic Perspective A great payment solution truly embodies three important pinnacles of the ancient tradition of yoga: strength, balance, and flexibility.
15 Apr 2016 Real-Time Payments: Challenges and Opportunities for Banks Real-time payments present lucrative opportunities for banks to revitalize services and business models.
07 Apr 2016 Healthcare Revenue Optimization 101 Will healthcare providers be able to focus on the business side of their practices while offering optimal patient care?
06 Apr 2016 What We've Been Reading Check out some of the payments news and financial technology news we've been reading.
30 Mar 2016 Partnerships Between FinTech and Big Banks: The Lessons The role of the FinTech startup is evolving in the current economic and technological climate.
22 Mar 2016 Paperless Billing: Why Make the Switch? Why should businesses make the switch to electronic bill presentment?
15 Mar 2016 The Great Challenge of Addressing Legacy Systems Outdated legacy systems can hinder a bank from driving innovation.
10 Mar 2016 Banks, the Digital Experience, and Customer Satisfaction Customer satisfaction in banking is becoming increasingly tied to user experience and digital service offerings.
04 Mar 2016 What We've Been Reading Check out the latest in payments and financial technology news from around the web.
01 Mar 2016 The Bill Payment Experience of the Future Bill payment service providers and banks continue to seek ways to improve the bill payment experience for consumers.
26 Feb 2016 What We've Been Reading Check out the latest in payments and financial technology news from around the web.
22 Feb 2016 Five Examples of Biometrics in Banking Biometric technology is fueling innovation at many of the world’s top financial institutions.
09 Feb 2016 The Dawn of Cashless Economies Modern technological and lifestyle changes are causing a shift in the way people exchange value for goods and services.
04 Feb 2016 Healthcare Consumerism: Looking Forward A look at some of the forces at play regarding healthcare benefits and how consumer action is affected by the options offered by employers.
29 Jan 2016 Why Should Businesses Offer Flexible Payment Options? Payments play an integral role in overall customer experience, and taking steps to enhance it can ultimately improve a business's bottom line.
20 Jan 2016 Banks Seek New Revenue Opportunities in Healthcare Changes in the healthcare space are giving rise to opportunities for banks to offer additional services.
12 Jan 2016 Payments in 2016 With 2016 just kicking off, here’s a look at some of the top payments trends and developments to keep an eye on.
06 Jan 2016 Three Tips to Increase Customer Satisfaction Through Payments The payments process presents a number of great opportunities for businesses to connect with customers.
30 Dec 2015 Banks and Technology Partners As market demands increase, many banks are finding they need more comprehensive technology support.
21 Dec 2015 Healthcare Providers and the Changing Dynamics of Payments and Information Market forces and changing payment models are impacting how healthcare providers get paid.
16 Dec 2015 The Challenges of Small Business Online Bill Payment Small business owners often struggle with managing un-integrated payment systems, payment reconciliation, and using technology to help manage their business.
10 Dec 2015 Mobile Payments: What Are the Benefits? Despite some challenges, mobile payment platforms offer a host of benefits for both consumers and businesses.
01 Dec 2015 The State of Telemedicine: Recent Surveys and Analysis Discussion and analysis on the State Telemedicine Gaps Analysis, as well as other telemedicine surveys.
27 Nov 2015 Bill Pay: Paper or Electronic, What is Your Preference? Even though they go online to make bill payments, a large segment of the population still chooses to receive paper bill statements by mail.
19 Nov 2015 One Year Later: The Significance of Apple Pay Learn why Apple Pay is significant despite some challenges in its first year.
12 Nov 2015 Accessibility in an Electronic Healthcare World The use of mobile phones and other technology in healthcare will be an important vehicle for information creation and accessibility moving forward.
02 Nov 2015 Around the World with Mobile Payments Although growth in the United States has been slower than one would expect, mobile payments have been a boon to developing economies.
29 Oct 2015 Population Health, Value-Based Systems, and Healthcare Opportunities There is no shortage of compelling reasons for the healthcare industry to implement population health.
11 Mar 2015 Interoperability Importance In A Developing Digital Healthcare Landscape Efficiencies are what are necessary in order to do more engagement with less revenue resources per patient.
10 Mar 2015 Digitized Healthcare: Engaging The New Consumer Patient The baby boomers are aging and their very numbers will have an effect on volume in the healthcare system.
20 Nov 2014 Pandemic Preparedness of Business Organizations An approach to integrate pandemic preparedness into existing policies and procedures.
14 Nov 2014 Where is the Innovation With Remote Banking and Bill Payment? The motivation to change behavior is attributed to convenience, saving time and reducing expense.
13 Nov 2014 Looking at the New Consumer and the Use of Private Benefits Exchanges Private exchange growth and development is expected to significantly increase during the next several years.
06 Nov 2014 How Bill Payment Exception Items Impact Electronic Routed Payments Home banking bill payment continues to be on the rise, and banks continue to offer it as a free service.
15 Oct 2014 Continuing Thoughts on Technology and Telemedicine The use of telemedicine type services can play an important role for both consumer and healthcare provider.
07 Oct 2014 Information Security and Information Privacy As organizations develop their responses to their risk and security challenges as well as their regulatory compliance challenges, they oftentimes face ambiguity....
25 Aug 2014 Technology in Engaging the New Consumer With the many different forces affecting the marketplace, engaging the consumer in multiple ways and locations is slowly becoming more important.
18 Aug 2014 A Lesson in IT Security While no one denies the good intent, the regulatory canvas becomes more difficult by the day for a business to understand and comply with.
04 Aug 2014 Improve Working Capital through Account Receivable Automation A business can have a solid product or service but if solid financial processes are not in place, the business can evaporate.
22 Jul 2014 Including The Consumer In Consumer Engagement And Compliance. Having choices for the new consumer in how they want to access the system and services is very important.
05 May 2014 Getting the Opinion of the New Healthcare Consumer Connecting with the patients by using electronic means such as a patient portal is more important than ever.
11 Apr 2014 The Hitch Hiker’s Guide to EBPP Today’s consumers are more tech savvy, more informed and more connected.
11 Apr 2014 The Age of the New Healthcare Consumer The healthcare Provider of today, whether practice or institution based, must welcome the age of the new consumer.