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10 Dec 2018 3 Benefits of Pay by Text for Digital Bill Payments Businesses are always looking for new ways to streamline bill payments. Pay by Text can deliver a customer bill payment experience that’s quick, convenient, and highly personalized.
04 Dec 2018 Busting 5 Common EBPP Myths Electronic bill presentment and payments (EBPP) is a big discipline that encompasses everything from mobile payments to debit cards. Our new blog busts five common EBPP myths to give a better understanding of how it all works.
27 Nov 2018 AI Steers Auto Finance in a New Direction, and Other Ideas from the Auto Finance Summit Last month, Alacriti attended the 18th annual Auto Finance Summit in Las Vegas, Nevada. Professionals from across the auto finance world convened for three days of engaging presentations and idea exchanges about all things auto finance. Here’s what we learned.
19 Nov 2018 Skip-a-Pay for the Holidays The 2018 holiday season is here, and retail sales are expected to be strong. This is also the time of year when skip-a-payment options from billers might come in handy for certain consumers. Read more in our new blog.
14 Nov 2018 Financial Institutions Are Investing in Chatbots Financial Institutions are deploying chatbots because they can improve the digital experience and help reduce costs. Alacriti’s Chris Schroeder makes the case for why Financial Institutions should consider investing in chatbots.
09 Nov 2018 5 Things We Learned at AFP 2018 Alacriti attended and exhibited at AFP’s 2018 conference in Chicago. Here are five things we learned during the payments-related presentations that were delivered at the event.
31 Oct 2018 Accepting Online Donations: 4 Things to Know Online donations are an important part of charitable gift giving and accepting these payments might be possible with existing solutions like EBPP. Here are four things to know about accepting online donations.
02 Oct 2018 3 Payments Stories That Caught Our Eye Payments are transforming faster than ever before. Our new blog details three recent stories that caught our eye, from software-based biometrics fueling mobile payments to enhancements affecting Same Day ACH.
26 Sep 2018 Forget the Login with One-time Bill Payments Consumers are managing more online accounts than ever before. One-time guest payments can simplify the bill payment process by giving customers an easy way to make online payments without needing to create user accounts.
04 Sep 2018 5 Ways Chatbots Are Redefining Customer Service With some 300,000 chatbots on Facebook Messenger, how are businesses using them to deliver better customer service? Here are five ways chatbots are being leveraged for positive brand interactions, including bill payments.
31 Jul 2018 Conversational AI for the Customer Experience Experts predict the proliferation of artificial intelligence will be more impactful than the Internet. Learn how artificial intelligence can help your business streamline operations and deliver a better customer experience.
18 Jun 2018 EBPP, From Checks to Voice Payments Every channel is an important part of a complete billing and payments solution. The best approach is to offer a comprehensive bill payment experience that makes things easy for customers no matter how they choose to pay.
12 Jun 2018 5 Steps for Simplifying Utility Payments Utility customers are looking for a bill payment experience that’s on par with other retailers and service providers. Here are five ways that the right EBPP solution can help simplify billing and streamline payments for utilities.
15 May 2018 CS Week 2018 Recap Alacriti was honored to exhibit and speak at CS Week 2018. Here’s what we learned at our session on how utility companies can leverage artificial intelligence (AI) and chatbot technology for bill payments and customer service.
09 May 2018 NACHA PAYMENTS 2018 Recap Alacriti recently participated in NACHA’s PAYMENTS 2018 conference. Here’s a summary of our sessions dedicated to artificial intelligence (AI), blockchain, and chatbot technology.
23 Apr 2018 Bill Pay the Mobile Way Customers’ expectations for seamless user experiences on their mobile devices are only getting higher. Can your electronic billing and payments solution keep up? Here are four ways to support bill payments via mobile technology.
09 Apr 2018 Debit Cards, Credit Cards, and Bill Payments Credit cards and debit cards are convenient ways for customers to pay their bills. Learn how these payment methods and flexible billing options like automatic payments and payment plans can create seamless customer experiences.
19 Mar 2018 How Do the Underbanked Pay Their Bills? Not all consumers have traditional banking relationships. When the unbanked and underbanked need to pay their bills, businesses must offer payment methods (cash, prepaid debit) and channels (kiosk, walk-in) that meet their needs.
01 Mar 2018 Smarter Bill Payments for a Connected World Digital connectivity, emerging technology, and the resulting shifts in consumer behavior are all driving the future of payments. When it’s time to pay a bill, your customers want flexibility, a personalized experience, and forward-thinking technology.
22 Feb 2018 Are You Adapting to Consumer-Driven Payments? Technology is changing consumers’ expectations when it comes to payments. When retailers and billers face resource constraints that prohibit them from adapting to this rapidly changing landscape, collaborative partners can help.