Blog

08 Mar 2023 Busting 5 Common EBPP Myths Electronic bill presentment and payments (EBPP) is a wide-reaching discipline that encompasses everything from mobile payments to debit cards. Our blog busts five common EBPP myths to give a better understanding of how it all works.

25 Nov 2022 Help for the Holidays—from Chatbots The holiday season can be hectic for call centers at financial institutions but chatbots can be integral to managing the call volume. In this blog, we spoke with Jenn Markus, Glia’s Director of Technology Partnerships on this topic.

03 Jun 2022 Alacriti Insurance Series Part II: How AI Can Help Your CX A chatbot can help insurance companies decrease the volume of calls to their call centers and also improve the policyholder experience.

24 Mar 2022 Everyday Automation: How Voice Payments Are Being Heard Our voices are becoming more powerful than ever thanks to advancements in AI, NLP, intelligent personal assistants, and smart home devices. Learn how voice commands can automate everyday tasks like making on-time bill payments.

10 Jan 2022 Payments and the Internet of Things (IoT) Consumers expect payments to work seamlessly with their connected devices as the Internet of Things (IoT) has evolved rapidly. In our blog, you'll find examples of the IoT in action, as well as what it implies for payments.

20 Sep 2021 4 Ways Chatbots Are Revolutionizing Electronic Bill Payments Chatbots are revolutionizing the entire customer journey, right down to bill payments. Our blog highlights four ways that businesses can benefit from implementing chatbots for electronic bill payments.

16 Sep 2021 Why Should Businesses Offer Flexible Payment Options? Payments are a crucial component of the customer experience but can sometimes be an afterthought. Flexible payment options can help businesses get paid faster, reduce bad debt, and adapt quickly to changing customer expectations.

10 Aug 2021 3 Applications of Machine Learning in Financial Services Advances in machine learning have game-changing implications for financial services. Learn how ML is transforming customer service, personal finance, and fraud and risk management in our blog.

15 Jun 2021 Fintech Disruption: Creating Opportunities for Financial Institutions Fintech can help financial institutions deliver better customer experiences. This blog examines opportunities that fintech can help unlock in faster payments, conversational commerce, and data and analytics.

11 May 2021 Conversational AI for the Customer Experience Experts predict the proliferation of artificial intelligence will be more impactful than the Internet. Learn how artificial intelligence can help your business streamline operations and deliver a better customer experience.

22 Apr 2021 Chatbots Gone Rogue: How Weak Chatbot Security Enables Bad Actors Chatbots have become a standard practice in customer service. Learn from these past chatbot security flaws and discover how to maximize your investment in AI while minimizing data privacy risks in this blog.

15 Mar 2021 5 Ways Chatbots Are Redefining Customer Service With some 300,000 chatbots on Facebook Messenger, how are businesses using them to deliver better customer service? Here are five ways chatbots are being leveraged for positive brand interactions, including bill payments.

01 Mar 2021 Financial Institutions Are Investing in Chatbots Financial Institutions are deploying chatbots because they can improve the digital experience and help reduce costs. In this blog, we make the case for why Financial Institutions should consider investing in chatbots.

22 Sep 2020 Shortening the Distance Between You and Your Customers Customer-centricity is a key tenet to any digital transformation project. But what does that actually mean? For us, it means meeting your customer, where and when they want to be met, with how they want to pay.

19 Jun 2020 Payment Trends from the Stamford FinTech MeetUp On June 11th, Alacriti’s Payment Practice Lead, Mark Ranta, along with other industry experts came together to discuss the biggest topics moving the payments industry from AI to Faster Payments. Read Mark’s recap.

30 Jan 2020 A Look Back at 2019 and What's Ahead: Orbipay EBPP Alacriti hosted a webinar reviewing 2019 enhancements made to its flagship electronic bill presentment and payment solution Orbipay EBPP. An overview of the offering’s 2020 roadmap was also provided.

02 Oct 2019 A Better Member Journey Is Just a Chat(bot) Away (Webinar Recap) Chatbots are a hot topic for organizations across all industries, including credit unions. Alacriti co-hosted a webinar with NACUSO to discuss the benefits of chatbots for credit unions. Read key takeaways in our blog.

15 May 2019 5 Takeaways from NACHA PAYMENTS 2019 Alacriti was honored to attend and speak at NACHA PAYMENTS 2019. Here are five takeaways we learned at the conference related to artificial intelligence (AI), payments fraud, chatbots, paper checks, and biometrics.

18 Apr 2019 4 Takeaways from CS Week 2019 At CS Week 2019, Alacriti attended sessions dedicated to the latest customer service trends in utilities. Here are four themes we heard related to artificial intelligence, emerging payment channels, and self-service technology.

19 Feb 2019 3 Takeaways from HIMSS19 Alacriti attended the 2019 HIMSS Global Conference & Exhibition and sat in on educational sessions dedicated to the latest topics in health information and technology. Our blog shares three takeaways learned at HIMSS19.

29 Jan 2019 What’s ahead for EBPP in 2019? Alacriti’s electronic bill presentment and payments (EBPP) experts reflect on key industry developments in 2018 and share their thoughts on what the future might hold for EBPP in 2019.

16 Jan 2019 3 EBPP Resolutions for 2019 How can your business resolve to make bill payments simpler and smarter in 2019? Here are three electronic bill presentment and payments (EBPP) resolutions to consider.

27 Nov 2018 AI Steers Auto Finance in a New Direction, and Other Ideas from the Auto Finance Summit Last month, Alacriti attended the 18th annual Auto Finance Summit in Las Vegas, Nevada. Professionals from across the auto finance world convened for three days of engaging presentations and idea exchanges about all things auto finance. Here’s what we learned.

15 May 2018 CS Week 2018 Recap Alacriti was honored to exhibit and speak at CS Week 2018. Here’s what we learned at our session on how utility companies can leverage artificial intelligence (AI) and chatbot technology for bill payments and customer service.

14 May 2018 AI Agents that Learn with Experience Businesses of all kinds are utilizing AI to improve the customer experience. While a pre-trained AI agent does a decent job at understanding and performing actions based on user inputs, it’s better to have an AI agent that continues to learn and understand its users better over time. Our new blog discusses the first of three aspects in which a bot can “learn” to do better.

09 May 2018 NACHA PAYMENTS 2018 Recap Alacriti recently participated in NACHA’s PAYMENTS 2018 conference. Here’s a summary of our sessions dedicated to artificial intelligence (AI), blockchain, and chatbot technology.