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18 Oct 2018 Bill Payments in 2017: 6 Trends in Payment Options Orbipay EBPP’s 2017 transaction data reveals new insight into consumers’ bill payments behavior. Part 2 of our three-part series shares six trends related to payment options including One Time, AutoPay, and Recurring payments.
11 Oct 2018 Bill Payments in 2017: 7 Insights About Payment Methods We analyzed Orbipay EBPP’s 2017 transaction data to better understand consumers’ bill payments behavior. Part 1 of our three-part series shares observations related to payment methods including ACH, credit cards, and debit cards.
02 Oct 2018 3 Payments Stories That Caught Our Eye Payments are transforming faster than ever before. Our new blog details three recent stories that caught our eye, from software-based biometrics fueling mobile payments to enhancements affecting Same Day ACH.
26 Sep 2018 Forget the Login with One-time Bill Payments Consumers are managing more online accounts than ever before. One-time guest payments can simplify the bill payment process by giving customers an easy way to make online payments without needing to create user accounts.
17 Sep 2018 7 Benefits of Kiosk Payments Electronic bill payments are quick and convenient, but what about customers who want or need to pay their bills in person? Here are seven benefits that self-service payment kiosks can deliver as part of an overall EBPP solution.
12 Sep 2018 Bill Payments: Helping Small Businesses Think Big For small businesses that rely on income from bill payments, an electronic bill presentment and payment (EBPP) solution can help keep this revenue flowing. Here are five ways EBPP can help small businesses think big.
04 Sep 2018 5 Ways Chatbots Are Redefining Customer Service With some 300,000 chatbots on Facebook Messenger, how are businesses using them to deliver better customer service? Here are five ways chatbots are being leveraged for positive brand interactions, including bill payments.
27 Aug 2018 3 Tips for Painless Health Insurance Payments An EBPP solution can streamline health insurance premium payments by simplifying binder payments, offering diverse payment options, and sending members timely alerts and notifications.
21 Aug 2018 The Case for Flexible Mortgage Payments It’s critical for customers to pay their mortgages on time. An EBPP solution can encourage timely payments by offering proactive account communications, customer-friendly payment channels, and flexible payment schedules.
14 Aug 2018 3 Tips to Drive e-Payments Adoption Electronic bill payments are convenient, but it can be difficult to convince customers to adopt new ways to pay. Here are some tactics that can persuade customers to ditch inefficient, paper-based billing and payments in favor of digital channels.
06 Aug 2018 EBPP Glossary: 11 Terms to Know The first step toward a deeper comprehension of electronic bill presentment and payments (EBPP) is a better understanding of the terminology associated with it. Here’s a shortlist of 11 commonly used terms to help get started.
31 Jul 2018 Conversational AI for the Customer Experience Experts predict the proliferation of artificial intelligence will be more impactful than the Internet. Learn how artificial intelligence can help your business streamline operations and deliver a better customer experience.
19 Jul 2018 How to Streamline Auto Finance Payments in 4 Easy Steps On-time car payments can be as crucial to people’s well-being as paying their mortgage and utility bills. Here are four ways a forward-thinking EBPP solution can help auto finance customers stay current on their auto loans.
02 Jul 2018 The Rules and Regulations of Online Payments Accepting online payments means that businesses are subject to regulations from various entities. Here’s an overview of rules pertaining to NACHA, the card networks, PCI DSS, and Know Your Customer (KYC).
27 Jun 2018 Power to the Patient: The Consumerization of Healthcare in the U.S. Competition in healthcare is increasing as new players enter the market. This gives more power to the patient to choose providers that offer convenience, flexibility, and digital self-service options.
18 Jun 2018 EBPP, From Checks to Voice Payments Every channel is an important part of a complete billing and payments solution. The best approach is to offer a comprehensive bill payment experience that makes things easy for customers no matter how they choose to pay.
15 Jun 2018 Southeast Credit Union Conference & Expo (SCUCE) Recap Alacriti was honored to attend and exhibit at the 2018 Southeast Credit Union Conference & Expo (SCUCE). Here’s our recap of the conference.
12 Jun 2018 5 Steps for Simplifying Utility Payments Utility customers are looking for a bill payment experience that’s on par with other retailers and service providers. Here are five ways that the right EBPP solution can help simplify billing and streamline payments for utilities.
06 Jun 2018 What’s New(s) In Payments The payments landscape changes daily. Here are recent news headlines related to artificial intelligence (AI), online commerce, digital payments, cash, and credit cards.
18 May 2018 A Primer on PCI DSS Accepting digital payments opens the possibility for cybercriminals to steal and misuse customer data. A solid defense requires a multi-faceted approach including PCI DSS. Here are some questions and answers to help get started.
15 May 2018 CS Week 2018 Recap Alacriti was honored to exhibit and speak at CS Week 2018. Here’s what we learned at our session on how utility companies can leverage artificial intelligence (AI) and chatbot technology for bill payments and customer service.
14 May 2018 AI Agents that Learn with Experience Businesses of all kinds are utilizing AI to improve the customer experience. While a pre-trained AI agent does a decent job at understanding and performing actions based on user inputs, it’s better to have an AI agent that continues to learn and understand its users better over time. Our new blog discusses the first of three aspects in which a bot can “learn” to do better.
09 May 2018 NACHA PAYMENTS 2018 Recap Alacriti recently participated in NACHA’s PAYMENTS 2018 conference. Here’s a summary of our sessions dedicated to artificial intelligence (AI), blockchain, and chatbot technology.
08 May 2018 The Second Pillar of Information Security: Risk Management Lifecycle A comprehensive risk management lifecycle works hand in hand with security policies to create a sustainable information security program. Alacriti’s risk management approach helps keep us nimble in the face of daily threats.
30 Apr 2018 A Crash Course in Faster Payments Faster payments is an umbrella term for the various systems that support the move toward quicker, on-demand payments. This blog discusses four of the major systems that have evolved in support of faster payments.
23 Apr 2018 Bill Pay the Mobile Way Customers’ expectations for seamless user experiences on their mobile devices are only getting higher. Can your electronic billing and payments solution keep up? Here are four ways to support bill payments via mobile technology.
16 Apr 2018 Billing and Payments for Credit Unions: 7 Questions to Consider Credit Unions offer financial products with favorable terms and interest rates, including loans. Learn what Credit Unions should consider in an electronic bill presentment and payment solution (EBPP) for servicing these loans.
09 Apr 2018 Debit Cards, Credit Cards, and Bill Payments Credit cards and debit cards are convenient ways for customers to pay their bills. Learn how these payment methods and flexible billing options like automatic payments and payment plans can create seamless customer experiences.
19 Mar 2018 How Do the Underbanked Pay Their Bills? Not all consumers have traditional banking relationships. When the unbanked and underbanked need to pay their bills, businesses must offer payment methods (cash, prepaid debit) and channels (kiosk, walk-in) that meet their needs.
12 Mar 2018 The Big Question About Fintech FinTech has revolutionized financial services, from peer-to-peer payments to online loans. This is especially true for Millennials, who are the generation most likely to use FinTech. But what about everyone else?
01 Mar 2018 Smarter Bill Payments for a Connected World Digital connectivity, emerging technology, and the resulting shifts in consumer behavior are all driving the future of payments. When it’s time to pay a bill, your customers want flexibility, a personalized experience, and forward-thinking technology.
27 Feb 2018 The Road to Same-Day ACH: Phase III The third and final phase of NACHA’s Same Day ACH is effective March 16, 2018. Same Day ACH offers benefits for consumers and businesses including expedited payroll, quicker disbursements, and faster bill payments.
22 Feb 2018 Are You Adapting to Consumer-Driven Payments? Technology is changing consumers’ expectations when it comes to payments. When retailers and billers face resource constraints that prohibit them from adapting to this rapidly changing landscape, collaborative partners can help.
20 Feb 2018 The Elegant Future of Payments Alacriti’s CEO, Manish Gurukula, recently talked with PYMNTS.com’s Karen Webster to discuss how voice-activated user experience (UX) is the next big thing in elegant, streamlined bill payments.
12 Feb 2018 The Pillars of Information Security As a payment processing technology provider, our clients, auditors, and regulators expect us to maintain a very high standard of data security.
06 Feb 2018 The 6 Critical Components of Effective Healthcare Billing As patients increasingly bear more personal financial responsibility for their healthcare costs, it’s imperative that healthcare providers make their billing process as clear and actionable as possible.
22 Jan 2018 The Payments Experience is the Customer Experience Payments are often the most frequent touchpoint between businesses and their customers, which is why it’s so important to get it right.
03 Jan 2018 Put Your Money Where the Millennials Are Disruption is more than just a buzzword these days, and millennials are probably the most disruptive of all.
06 Dec 2017 The Next Big Thing in Payments is Voice From lunch orders to bill payments, consumers are getting used to talking to their phones or virtual assistants to carry out all kinds of tasks.
21 Nov 2017 The Battle for the Mobile Payments Space: Apple and Walmart Take the Lead Apple Pay and Walmart Pay grab significant shares of the mobile payments market in 2017.
06 Nov 2017 Why Should Businesses Embrace Disruption? Businesses need to get outside their comfort zones to better understand the customer experience and how it might need to change in the future.
03 Nov 2017 What We've Been Reading: Real-Time Payments on the Rise, Apple Pay Dominates Real-time payments are on the rise, and Apple Pay looks to dominate the mobile payments market. Take a look at we've been reading about payments and financial technology.
23 Oct 2017 The Payment Experience Your Customers Want: Auto Finance The right payment solution and an ongoing commitment to improve technology can help auto financers provide a seamless bill payment experience.
25 Sep 2017 The Road to Same Day ACH: Part II Same Day ACH debit allows customers to authorize billers to pull funds from an account on the same day the transaction is initiated.
12 Sep 2017 A Look at P2P Payments Peer-to-peer or “P2P” payments are likely to become more popular as consumers adopt new technology and switch from physical payment methods to digital alternatives.
08 Sep 2017 What We've Been Reading: New Players in Mobile Payments and More Mobile payments are taking center stage as more players enter the market. Take a look at we've been reading about payments and financial technology.
15 Aug 2017 The Road to Same-Day ACH: Part I Same-Day ACH is a convenient new option in cases that call for expedited payments.
11 Jul 2017 Leveraging AI to Perfect the Customer Experience Conversational AI allows businesses to offer a seamless, personalized, and context-aware user experience on the digital platforms consumers use most.
05 Jul 2017 The Future of Business is Conversational Conversational AI helps businesses provide an innovative customer experience on the digital platforms consumers use the most.
06 Jun 2017 Referral Partnerships: A Mutually Beneficial Relationship A referral partnership with a technology provider is a cost-effective option for businesses that want to meet their customers’ payment needs.
23 May 2017 How Will Virtual Reality Impact Business? VR is more than just a fad – it’s a whole new medium businesses can use to engage their customers in innovative ways.
17 May 2017 Mobile Payments: The Ball Is in the Merchant's Court Mobile payments adoption could increase in 2017 as merchant acceptance increases and consumers become more familiar with the technology.
04 May 2017 How AR Can Transform the Customer Experience Augmented Reality is an exciting new technology that can help businesses transform the customer experience.
06 Apr 2017 Infographic: Five Trends Impacting the Payments Space As their technology habits change, consumers are going to expect simple and convenient payment experiences.
24 Mar 2017 What We've Been Reading A look at we've been reading about payments and financial technology around the web.
13 Mar 2017 Don't Go It Alone: Why Banks Should Collaborate with a Technology Partner Financial institutions are once again in the midst of a transitional period as consumers increase demand for digital service.
23 Feb 2017 Mobile Payments: What Will It Take to Convince Consumers? For many consumers, mobile payments are still an abstract concept.
13 Feb 2017 Infographic: 8 Reasons to Switch to Electronic Payment Processing Billers need to focus on providing a convenient payment experience as consumer demand for digital options increases.
01 Feb 2017 Healthcare Providers and the Transition to a Digital World It is important for healthcare providers to make a concerted effort to retain patients amid soaring costs and increased competition.
27 Jan 2017 What We've Been Reading: Retailers Make Moves in Payments, Faster Payments Gain Steam Retailers and e-Commerce giants look towards payments, and consumers warm up to P2P. A look at we've been reading about payments and financial technology around the web.
17 Jan 2017 Mobile Bill Payments: A Modern Necessity Billers need to offer their customers the ability to view bills and make payments via mobile as smartphone usage increases.
04 Jan 2017 3 Reasons Insurance Companies Should Work with a Payments Partner It often makes sense for insurance companies to outsource payments.
29 Dec 2016 What We've Been Reading A look at we've been reading about payments and financial technology around the web.
20 Dec 2016 Why Businesses Need to Invest in Innovation Legacy systems and old habits are difficult to change, but better technology is out there, and consumers are using it.
14 Dec 2016 What Do Connected Consumers Want? The customer experience is one of the largest factors influencing consumer decisions today.
06 Dec 2016 Can Your Payments Platform Keep Up with Consumer Demand? Modern lifestyles and advances in technology leave many seeking multiple convenient ways to pay bills.
30 Nov 2016 Infographic: Four Trends Impacting Healthcare in the United States The American healthcare industry is in a state of massive transformation.
23 Nov 2016 3 Situations Where Mobile Payments Win Consumer preferences at the checkout line are slowly but surely expanding to include digital alternatives.
17 Nov 2016 Contextual Commerce: What Is It, and Where Is It Going? Connected devices are creating new digital touch points and ample opportunity for commerce.
07 Nov 2016 The Chatbot Revolution Recent trends indicate consumers are willing to conduct activity extending far beyond simple conversation within messaging apps.
02 Nov 2016 Is Bank Innovation Fact or Just Fiction? Banks need to adapt a mindset for innovation in order to be competitive.
28 Oct 2016 What We've Been Reading A look at we've been reading about payments and financial technology around the web.
27 Oct 2016 Four Examples of the IoT in Action Four areas where the IoT could become an essential part of the modern economy.
19 Oct 2016 Payments and the Internet of Things The IoT is quickly becoming a discussion about commerce, creating ample opportunity for banks and others in the payments space to capitalize on emerging trends.
11 Oct 2016 Infographic: The Importance of Multichannel Payments in Insurance Why should insurance companies improve the payments experience for their customers?
03 Oct 2016 Machine Learning in Financial Services: 3 Potential Applications Advancements in technology have enabled financial institutions to explore the applications of machine learning techniques in areas like customer service, personal finance, and fraud and risk management.
29 Sep 2016 Payments Challenges in the Insurance Industry The right technology can help insurance companies mitigate various unique payments challenges.
23 Sep 2016 Old Habits Die Hard - Resistance to New Technology Resistance to new technology -- is it consumers or billers themselves?
22 Sep 2016 What We've Been Reading A look at we've been reading about payments around the web.
14 Sep 2016 Machine Learning in Financial Services: An Introduction Financial institutions are beginning to utilize AI and machine learning to improve risk management, operational efficiencies, and productivity.
06 Sep 2016 How Can Providers Improve the Patient Payment Experience? A patient’s financial and in-office experiences should be complementary to one another.
24 Aug 2016 EBPP: The Business Benefits Electronic bill presentment and payment offers plenty of benefits that extend beyond the customer.
17 Aug 2016 How Real-Time Capabilities Are Changing the Payments Landscape Many of the world’s top financial institutions are looking to enhance service offerings by investing in infrastructure that enables real-time payments.
12 Aug 2016 Infographic: Three Ways to Reduce Friction in Payments Consumers want a frictionless bill payment experience.
03 Aug 2016 Traditional Payments & Digital Solutions: Why Can't We Be Friends? Businesses should utilize payment solutions that balance familiarity with modern convenience.
29 Jul 2016 What We've Been Reading: Pokemon Go, Chip Cards, and more. A look at we've been reading about payments around the web.
25 Jul 2016 The Battle for the Mobile Payments Space The battle for the mobile payments space is a complex one involving a number of participants and interests.
11 Jul 2016 The Wallet Goes Digital The future of payments is digital, but are consumers ready?
08 Jul 2016 Reflections on the Windy City Summit Conference Reflections of the Windy City Summit Conference: Without my presentation, I had to make some quick decisions.
29 Jun 2016 Banks and the Blockchain Blockchain technology is a promising new concept currently being explored for practical application by the financial services industry.
23 Jun 2016 Payments and Patient Satisfaction The payments process can be an effective vehicle to increase patient satisfaction and reduce bad debt.
14 Jun 2016 Real-Time Payments: How Technology Partners Can Help Banks Working with a technology partner could yield significant returns for banks looking to remain competitive against new disruptive market forces.
08 Jun 2016 Real-Time Payments: What's in It for Consumers? Consumers are among the largest potential beneficiaries of this push towards faster payments.
01 Jun 2016 Choosing an EBPP Solution: Three Factors to Consider A few important factors to take into consideration when selecting an EBPP solution.
27 May 2016 What Can Banks Do About Unbundling? Banks are often hesitant to pursue modernization due to the complexities involved, but they need not face the challenges on their own.
25 May 2016 What We've Been Reading Check out the latest in payments news from around the web.
20 May 2016 The Demands of a Modern Healthcare Economy New technological demands and rising insurance complexities are changing everything from how providers deliver care to how they get paid for their services.
13 May 2016 Ditch the Cash: Why Consumers Are Paying Digitally Consumer interest in cash alternatives is on the rise, and for good reason.
03 May 2016 Real-Time Payments: Benefits for Businesses As banks seek to keep up with a fast-growing technology sector, businesses are likely to witness improved financial services.
27 Apr 2016 Creating Opportunities for Consumers Who Prefer Cash There has been a push in recent years to create products to integrate the unbanked customer into the banking system.
22 Apr 2016 Payment Solutions: A Yogic Perspective A great payment solution truly embodies three important pinnacles of the ancient tradition of yoga: strength, balance, and flexibility.
15 Apr 2016 Real-Time Payments: Challenges and Opportunities for Banks Real-time payments present lucrative opportunities for banks to revitalize services and business models.
07 Apr 2016 Healthcare Revenue Optimization 101 Will healthcare providers be able to focus on the business side of their practices while offering optimal patient care?
06 Apr 2016 What We've Been Reading Check out some of the payments news and financial technology news we've been reading.
30 Mar 2016 Partnerships Between FinTech and Big Banks: The Lessons The role of the FinTech startup is evolving in the current economic and technological climate.
22 Mar 2016 Paperless Billing: Why Make the Switch? Why should businesses make the switch to electronic bill presentment?
15 Mar 2016 The Great Challenge of Addressing Legacy Systems Outdated legacy systems can hinder a bank from driving innovation.
10 Mar 2016 Banks, the Digital Experience, and Customer Satisfaction Customer satisfaction in banking is becoming increasingly tied to user experience and digital service offerings.
04 Mar 2016 What We've Been Reading Check out the latest in payments and financial technology news from around the web.
01 Mar 2016 The Bill Payment Experience of the Future Bill payment service providers and banks continue to seek ways to improve the bill payment experience for consumers.
26 Feb 2016 What We've Been Reading Check out the latest in payments and financial technology news from around the web.
22 Feb 2016 Five Examples of Biometrics in Banking Biometric technology is fueling innovation at many of the world’s top financial institutions.
09 Feb 2016 The Dawn of Cashless Economies Modern technological and lifestyle changes are causing a shift in the way people exchange value for goods and services.
04 Feb 2016 Healthcare Consumerism: Looking Forward A look at some of the forces at play regarding healthcare benefits and how consumer action is affected by the options offered by employers.
29 Jan 2016 Why Should Businesses Offer Flexible Payment Options? Payments play an integral role in overall customer experience, and taking steps to enhance it can ultimately improve a business's bottom line.
20 Jan 2016 Banks Seek New Revenue Opportunities in Healthcare Changes in the healthcare space are giving rise to opportunities for banks to offer additional services.
12 Jan 2016 Payments in 2016 With 2016 just kicking off, here’s a look at some of the top payments trends and developments to keep an eye on.
06 Jan 2016 Three Tips to Increase Customer Satisfaction Through Payments The payments process presents a number of great opportunities for businesses to connect with customers.
30 Dec 2015 Banks and Technology Partners As market demands increase, many banks are finding they need more comprehensive technology support.
21 Dec 2015 Healthcare Providers and the Changing Dynamics of Payments and Information Market forces and changing payment models are impacting how healthcare providers get paid.
16 Dec 2015 The Challenges of Small Business Online Bill Payment Small business owners often struggle with managing un-integrated payment systems, payment reconciliation, and using technology to help manage their business.
10 Dec 2015 Mobile Payments: What Are the Benefits? Despite some challenges, mobile payment platforms offer a host of benefits for both consumers and businesses.
01 Dec 2015 The State of Telemedicine: Recent Surveys and Analysis Discussion and analysis on the State Telemedicine Gaps Analysis, as well as other telemedicine surveys.
27 Nov 2015 Bill Payments: Paper or Electronic, What is Your Preference? Even though they go online to make bill payments, a large segment of the population still chooses to receive paper bill statements by mail.
19 Nov 2015 One Year Later: The Significance of Apple Pay Learn why Apple Pay is significant despite some challenges in its first year.
12 Nov 2015 Accessibility in an Electronic Healthcare World The use of mobile phones and other technology in healthcare will be an important vehicle for information creation and accessibility moving forward.
02 Nov 2015 Around the World with Mobile Payments Although growth in the United States has been slower than one would expect, mobile payments have been a boon to developing economies.
29 Oct 2015 Population Health, Value-Based Systems, and Healthcare Opportunities There is no shortage of compelling reasons for the healthcare industry to implement population health.
11 Mar 2015 Interoperability Importance in a Developing Digital Healthcare Landscape Efficiencies are what are necessary in order to do more engagement with less revenue resources per patient.
10 Mar 2015 Digitized Healthcare: Engaging The New Consumer Patient The baby boomers are aging and their very numbers will have an effect on volume in the healthcare system.
20 Nov 2014 Pandemic Preparedness of Business Organizations An approach to integrate pandemic preparedness into existing policies and procedures.
14 Nov 2014 Where is the Innovation With Remote Banking and Bill Payment? The motivation to change behavior is attributed to convenience, saving time and reducing expense.
13 Nov 2014 Looking at the New Consumer and the Use of Private Benefits Exchanges Private exchange growth and development is expected to significantly increase during the next several years.
06 Nov 2014 How Bill Payment Exception Items Impact Electronic Routed Payments Home banking bill payment continues to be on the rise, and banks continue to offer it as a free service.
15 Oct 2014 Continuing Thoughts on Technology and Telemedicine The use of telemedicine type services can play an important role for both consumer and healthcare provider.
07 Oct 2014 Information Security and Information Privacy As organizations develop their responses to their risk and security challenges as well as their regulatory compliance challenges, they oftentimes face ambiguity....
25 Aug 2014 Technology in Engaging the New Consumer With the many different forces affecting the marketplace, engaging the consumer in multiple ways and locations is slowly becoming more important.
18 Aug 2014 A Lesson in IT Security While no one denies the good intent, the regulatory canvas becomes more difficult by the day for a business to understand and comply with.
04 Aug 2014 Improve Working Capital through Account Receivable Automation A business can have a solid product or service but if solid financial processes are not in place, the business can evaporate.
22 Jul 2014 Including the Consumer in Consumer Engagement and Compliance Having choices for the new consumer in how they want to access the system and services is very important.
05 May 2014 Getting the Opinion of the New Healthcare Consumer Connecting with the patients by using electronic means such as a patient portal is more important than ever.
11 Apr 2014 The Hitchhiker’s Guide to EBPP Today’s consumers are more tech savvy, more informed and more connected.
11 Apr 2014 The Age of the New Healthcare Consumer The healthcare provider of today, whether practice or institution based, must welcome the age of the new consumer.