17 May 2022 Episode 7: Maximizing Digital Customer Experience with the Zoomer Generation When it comes to any generation, having a great customer experience is a must. How can that be done in a way that Zoomers would appreciate? In this episode, we look at how financial institutions can address the needs of their customers or members.
04 Feb 2022 Episode 6: Transforming Payments with Request for Pay (RfP) Request for Pay (RfP) feature has the potential to transform the bill payment market as real-time payments become more prevalent. We look at what you need to know about RfP and how real-time payments are changing in this episode.
22 Oct 2021 Episode 5: Zoomer Perspective (Where I Choose to Bank) When it comes to banking, Gen Z has their own unique preferences. In this podcast, two Zoomers discuss how FI’s can improve their banking experiences.
16 Jun 2021 Episode 4: Financial Services for the Most At-Risk Many individuals in India are already relatively adjusted to the idea of a Bank Sakhi (female banker friend in Hindi), who are community banking facilitators.
11 May 2021 Episode 3: History of Payments (Hawala) What’s incredible about this is that Hawaladars have been processing effectively real-time payments for over a thousand years.
04 May 2021 Episode 2: Interoperability, Consolidation, Fostering Adoption with Mark Ranta Every single bank is now much more open to partnering, much more open to leveraging the fintech community than they’ve ever been, and I think that’s a welcome change.
23 Apr 2021 Episode 1: Zoomer Banking What is a Zoomer? The first two things to understand are that we were born into turbulent times, and as a result we consider risk in a different way to older generations.