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09 Sep 2019 Payments and the Internet of Things (IoT) The Internet of Things (IoT) is growing quickly and consumers expect payments to integrate seamlessly with their connected devices. Read examples of the IoT in action and what it means for payments in our blog.
21 Aug 2019 3 Payments Stories That Caught Our Eye Alacriti keeps a close eye on the news that impacts electronic bill presentment and payments (EBPP). Here are three recent headlines related to faster payments, AI and biometrics for fraud prevention, and Apple’s new credit card.
08 May 2019 Five Examples of Biometrics in Banking More businesses are incorporating biometric authentication into their user experiences, from facial recognition to fingerprint scanners. Here are five banks that are using biometrics to improve security and fight fraud.
09 Nov 2018 5 Things We Learned at AFP 2018 Alacriti attended and exhibited at AFP’s 2018 conference in Chicago. Here are five things we learned during the payments-related presentations that were delivered at the event.
31 Jul 2018 Conversational AI for the Customer Experience Experts predict the proliferation of artificial intelligence will be more impactful than the Internet. Learn how artificial intelligence can help your business streamline operations and deliver a better customer experience.
15 May 2018 CS Week 2018 Recap Alacriti was honored to exhibit and speak at CS Week 2018. Here’s what we learned at our session on how utility companies can leverage artificial intelligence (AI) and chatbot technology for bill payments and customer service.
14 May 2018 AI Agents that Learn with Experience Businesses of all kinds are utilizing AI to improve the customer experience. While a pre-trained AI agent does a decent job at understanding and performing actions based on user inputs, it’s better to have an AI agent that continues to learn and understand its users better over time. Our new blog discusses the first of three aspects in which a bot can “learn” to do better.
09 May 2018 NACHA PAYMENTS 2018 Recap Alacriti recently participated in NACHA’s PAYMENTS 2018 conference. Here’s a summary of our sessions dedicated to artificial intelligence (AI), blockchain, and chatbot technology.
01 Mar 2018 Smarter Bill Payments for a Connected World Digital connectivity, emerging technology, and the resulting shifts in consumer behavior are all driving the future of payments. When it’s time to pay a bill, your customers want flexibility, a personalized experience, and forward-thinking technology.
20 Feb 2018 The Elegant Future of Payments Alacriti’s CEO, Manish Gurukula, recently talked with PYMNTS.com’s Karen Webster to discuss how voice-activated user experience (UX) is the next big thing in elegant, streamlined bill payments.
03 Jan 2018 Put Your Money Where the Millennials Are Disruption is more than just a buzzword these days, and millennials are probably the most disruptive of all.
06 Dec 2017 The Next Big Thing in Payments is Voice From lunch orders to bill payments, consumers are getting used to talking to their phones or virtual assistants to carry out all kinds of tasks.
06 Nov 2017 Why Should Businesses Embrace Disruption? Businesses need to get outside their comfort zones to better understand the customer experience and how it might need to change in the future.
23 Oct 2017 The Payment Experience Your Customers Want: Auto Finance The right payment solution and an ongoing commitment to improve technology can help auto financers provide a seamless bill payment experience.
12 Sep 2017 A Look at P2P Payments Peer-to-peer or “P2P” payments are likely to become more popular as consumers adopt new technology and switch from physical payment methods to digital alternatives.
11 Jul 2017 Leveraging AI to Perfect the Customer Experience Conversational AI allows businesses to offer a seamless, personalized, and context-aware user experience on the digital platforms consumers use most.
05 Jul 2017 The Future of Business is Conversational Conversational AI helps businesses provide an innovative customer experience on the digital platforms consumers use the most.
20 Dec 2016 Why Businesses Need to Invest in Innovation Legacy systems and old habits are difficult to change, but better technology is out there, and consumers are using it.
14 Dec 2016 What Do Connected Consumers Want? The customer experience is one of the largest factors influencing consumer decisions today.
17 Nov 2016 Contextual Commerce: What Is It, and Where Is It Going? Connected devices are creating new digital touch points and ample opportunity for commerce.
07 Nov 2016 The Chatbot Revolution Recent trends indicate consumers are willing to conduct activity extending far beyond simple conversation within messaging apps.
02 Nov 2016 Is Bank Innovation Fact or Just Fiction? Banks need to adapt a mindset for innovation in order to be competitive.
14 Sep 2016 Machine Learning in Financial Services: An Introduction Financial institutions are beginning to utilize AI and machine learning to improve risk management, operational efficiencies, and productivity.
25 Jul 2016 The Battle for the Mobile Payments Space The battle for the mobile payments space is a complex one involving a number of participants and interests.
11 Jul 2016 The Wallet Goes Digital The future of payments is digital, but are consumers ready?
29 Jun 2016 Banks and the Blockchain Blockchain technology is a promising new concept currently being explored for practical application by the financial services industry.
13 May 2016 Ditch the Cash: Why Consumers Are Paying Digitally Consumer interest in cash alternatives is on the rise, and for good reason.
09 Feb 2016 The Dawn of Cashless Economies Modern technological and lifestyle changes are causing a shift in the way people exchange value for goods and services.
25 Aug 2014 Technology in Engaging the New Consumer With the many different forces affecting the marketplace, engaging the consumer in multiple ways and locations is slowly becoming more important.