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09 Oct 2019 Blog How to Choose an EBPP Provider: Three Factors to Consider The bill payment process can impact customer satisfaction, so businesses need an electronic bill presentment and payment (EBPP) solution that delivers a great experience. Read three important factors to consider in our blog.
02 Oct 2019 Blog A Better Member Journey Is Just a Chat(bot) Away (Webinar Recap) Chatbots are a hot topic for organizations across all industries, including credit unions. Alacriti co-hosted a webinar with NACUSO to discuss the benefits of chatbots for credit unions. Read key takeaways in our blog.
25 Sep 2019 Blog 5 Benefits of Card Account Updater for Bill Payments Payment card information changes frequently due to lost and stolen cards, expiration date changes, and mass reissuance. Card account updater can reduce missed bill payments due to outdated credit card and debit card data.
03 Sep 2019 Blog Paper or Electronic Billing: What’s Your Preference? Eliminating paper bills can benefit businesses, but some customers still rely on them. Your organization can encourage a permanent shift toward electronic bill presentment and payments (EBPP) by offering the right incentives.
26 Aug 2019 Blog Three Ways to Reduce Friction in Bill Payments (Infographic) Consumers’ expectations for seamless payments are rising, and bill payments are no exception. Our infographic illustrates three ways that billers can help reduce friction in the payments experience.
12 Aug 2019 Blog Mobile Payments: What Will It Take to Convince Consumers? Mobile payments are becoming more commonplace, but US adoption continues to be slow. What will it take to convince consumers? Our blog discusses how accessibility, merchant acceptance, and disruption can help shift behavior.
07 Aug 2019 Blog 4 Ways Chatbots Are Revolutionizing Electronic Bill Payments Chatbots are revolutionizing the entire customer journey, right down to bill payments. Our blog highlights four ways that businesses can benefit from implementing chatbots for electronic bill payments.
01 Jul 2019 Blog 3 Applications of Machine Learning in Financial Services Advances in machine learning have game-changing implications for financial services. Learn how ML is transforming customer service, personal finance, and fraud and risk management in our blog.
27 Jun 2019 Blog P&C Insurance: Consumer Bill Payment Preferences & What’s Ahead (Webinar Recap) What’s ahead for the Property and Casualty Insurance sector? Alacriti hosted a webinar that explored bill payment preferences, blockchain, cloud computing, and digital disbursements. Read our recap.
06 Jun 2019 Blog Bill Payments on Mobile Devices: A 5-Step Approach A holistic, mobile-based bill payments strategy includes components like optimized websites, Guest Pay, text-based bill payments, messaging apps, and biller apps. Learn how an EBPP solution can help.
29 May 2019 Blog Why Should Businesses Offer Flexible Payment Options? Payments are a crucial component of the customer experience but can sometimes be an afterthought. Flexible payment options can help businesses get paid faster, reduce bad debt, and adapt quickly to changing customer expectations.
24 Apr 2019 Blog Everyday Automation: How Voice Payments Are Being Heard Our voices are becoming more powerful than ever thanks to advancements in AI, NLP, intelligent personal assistants, and smart home devices. Learn how voice commands can automate everyday tasks like making on-time bill payments.
16 Apr 2019 Success Stories How Tracir Financial Services Delivers a Customer-Focused and Flexible Bill Payments Experience Learn why Tracir chose Orbipay EBPP and how the company and its customers benefitted as a result.
08 Apr 2019 Blog The Building Blocks of Production Support: ITIL and COBIT Alacriti’s Production Support capability is guided by two approaches, ITIL and COBIT, that help set appropriate client expectations while allowing us to deliver the best service possible. Our blog details these approaches.
02 Apr 2019 Blog Fintech Disruption: Creating Opportunities for Financial Institutions Fintech can help financial institutions deliver better customer experiences. This blog examines opportunities that fintech can help unlock in faster payments, conversational commerce, and data and analytics.
07 Mar 2019 Blog Webinar Recap: Why businesses need to embrace Digital Disbursements. Now. There are significant benefits to be gained by businesses that transition away from paper checks and toward Digital Disbursements for B2C payouts. Our webinar recording makes the case for making the switch.
21 Jan 2019 Blog Ditching Paper Checks for Digital Disbursements: 5 Use Cases Paper checks are still a go-to for personal and professional debts, but they have their flaws. Here are five use cases where Digital Disbursements can eliminate paper checks for B2C payouts.
17 Jan 2019 Success Stories How Horizon Credit Union Cut Payments Acceptance Costs and Streamlined Operations with Orbipay EBPP Horizon’s mission is simple, “Your path. Our purpose.” Its goal is to meet members’ financial needs by offering useful, competitive products while delivering high quality service.
10 Dec 2018 Blog 3 Benefits of Pay by Text for Digital Bill Payments Businesses are always looking for new ways to streamline bill payments. Pay by Text can deliver a customer bill payment experience that’s quick, convenient, and highly personalized.
27 Nov 2018 Blog AI Steers Auto Finance in a New Direction, and Other Ideas from the Auto Finance Summit Last month, Alacriti attended the 18th annual Auto Finance Summit in Las Vegas, Nevada. Professionals from across the auto finance world convened for three days of engaging presentations and idea exchanges about all things auto finance. Here’s what we learned.
25 Oct 2018 Blog Bill Payments in 2017: Most Popular Ways (and Days) to Pay Part 3 of our series explores the payment channels (Web Portal, Guest Payments, Agent, IVR) that Orbipay EBPP users chose most often in 2017. It also shares the days of the week that users were most likely to make bill payments.
18 Oct 2018 Blog Bill Payments in 2017: 6 Trends in Payment Options Orbipay EBPP’s 2017 transaction data reveals new insight into consumers’ bill payments behavior. Part 2 of our three-part series shares six trends related to payment options including One Time, AutoPay, and Recurring payments.
11 Oct 2018 Blog Bill Payments in 2017: 7 Insights About Payment Methods We analyzed Orbipay EBPP’s 2017 transaction data to better understand consumers’ bill payments behavior. Part 1 of our three-part series shares observations related to payment methods including ACH, credit cards, and debit cards.
19 Jul 2018 Blog How to Streamline Auto Finance Payments in 4 Easy Steps On-time car payments can be as crucial to people’s well-being as paying their mortgage and utility bills. Here are four ways a forward-thinking EBPP solution can help auto finance customers stay current on their auto loans.
27 Jun 2018 Blog Power to the Patient: The Consumerization of Healthcare in the U.S. Competition in healthcare is increasing as new players enter the market. This gives more power to the patient to choose providers that offer convenience, flexibility, and digital self-service options.
15 Jun 2018 Blog Southeast Credit Union Conference & Expo (SCUCE) Recap Alacriti was honored to attend and exhibit at the 2018 Southeast Credit Union Conference & Expo (SCUCE). Here’s our recap of the conference.
14 May 2018 Blog AI Agents that Learn with Experience Businesses of all kinds are utilizing AI to improve the customer experience. While a pre-trained AI agent does a decent job at understanding and performing actions based on user inputs, it’s better to have an AI agent that continues to learn and understand its users better over time. Our new blog discusses the first of three aspects in which a bot can “learn” to do better.
08 May 2018 Blog The Second Pillar of Information Security: Risk Management Lifecycle A comprehensive risk management lifecycle works hand in hand with security policies to create a sustainable information security program. Alacriti’s risk management approach helps keep us nimble in the face of daily threats.
16 Apr 2018 Blog Billing and Payments for Credit Unions: 7 Questions to Consider Credit Unions offer financial products with favorable terms and interest rates, including loans. Learn what Credit Unions should consider in an electronic bill presentment and payment solution (EBPP) for servicing these loans.
06 Feb 2018 Blog The 6 Critical Components of Effective Healthcare Billing As patients increasingly bear more personal financial responsibility for their healthcare costs, it’s imperative that healthcare providers make their billing process as clear and actionable as possible.
06 Jun 2017 Blog Referral Partnerships: A Mutually Beneficial Relationship A referral partnership with a technology provider is a cost-effective option for businesses that want to meet their customers’ payment needs.
13 Mar 2017 Blog Don't Go It Alone: Why Banks Should Collaborate with a Technology Partner Financial institutions are once again in the midst of a transitional period as consumers increase demand for digital service.
01 Feb 2017 Blog Healthcare Providers and the Transition to a Digital World It is important for healthcare providers to make a concerted effort to retain patients amid soaring costs and increased competition.
04 Jan 2017 Blog 3 Reasons Insurance Companies Should Work with a Payments Partner It often makes sense for insurance companies to outsource payments.
30 Nov 2016 Blog Infographic: Four Trends Impacting Healthcare in the United States The American healthcare industry is in a state of massive transformation.
17 Nov 2016 Blog Contextual Commerce: What Is It, and Where Is It Going? Connected devices are creating new digital touch points and ample opportunity for commerce.
11 Oct 2016 Blog Infographic: The Importance of Multichannel Payments in Insurance Why should insurance companies improve the payments experience for their customers?
23 Sep 2016 Blog Old Habits Die Hard - Resistance to New Technology Resistance to new technology -- is it consumers or billers themselves?
14 Sep 2016 Blog Machine Learning in Financial Services: An Introduction Financial institutions are beginning to utilize AI and machine learning to improve risk management, operational efficiencies, and productivity.
06 Sep 2016 Blog How Can Providers Improve the Patient Payment Experience? A patient’s financial and in-office experiences should be complementary to one another.
20 Jun 2016 Success Stories Health Insurance Company Accommodates Membership Surge with New Automated Capabilities Health Insurance Company Accommodates Membership Surge with New Automated Capabilities.
13 May 2016 Blog Ditch the Cash: Why Consumers Are Paying Digitally Consumer interest in cash alternatives is on the rise, and for good reason.
30 Mar 2016 Blog Partnerships Between FinTech and Big Banks: The Lessons The role of the FinTech startup is evolving in the current economic and technological climate.
10 Mar 2016 Blog Banks, the Digital Experience, and Customer Satisfaction Customer satisfaction in banking is becoming increasingly tied to user experience and digital service offerings.
07 Mar 2016 Success Stories Alacriti EBPP Solution Enables UMB Bank to Increase Revenue and Build Client Trust Alacriti EBPP Solution Enables UMB Bank to Increase Revenue and Build Client Trust.
20 Jan 2016 Blog Banks Seek New Revenue Opportunities in Healthcare Changes in the healthcare space are giving rise to opportunities for banks to offer additional services.
21 Dec 2015 Blog Healthcare Providers and the Changing Dynamics of Payments Consumerism, regulation, and an aging population all affect how healthcare providers operate their practices and how much they get paid. This blog examines some of the forces impacting payments for healthcare providers.
14 Nov 2014 Blog Where is the Innovation With Remote Banking and Bill Payment? The motivation to change behavior is attributed to convenience, saving time and reducing expense.
06 Nov 2014 Blog How Bill Payment Exception Items Impact Electronic Routed Payments Home banking bill payment continues to be on the rise, and banks continue to offer it as a free service.
18 Aug 2014 Blog A Lesson in IT Security, Information Privacy, and Pandemic Preparedness Our security-focused blog compilation covers topics including IT security, regulations affecting bill payments, the difference between information security and information privacy, and key considerations for pandemic preparedness.
04 Aug 2014 Blog Improve Working Capital through Account Receivable Automation A business can have a solid product or service but if solid financial processes are not in place, the business can evaporate.
25 May 2014 Success Stories Partnership with Alacriti Equips Elite Services with a Competitive Advantage Partnership with Alacriti Equips Elite Services with a Competitive Advantage
27 Feb 2014 Brochures OrbiPay® Orbipay EBPP is a multi-channel, cloud-based electronic bill presentment and payment (EBPP) solution designed to give your customers the flexibility they demand. It features a user-friendly interface for hassle-free payments, a robust account-based version with advanced functionality, and a client service portal that provides unparalleled visibility into customers’ billing history and payments behavior.
12 Feb 2014 Success Stories Alacriti & Elite help Stonegate Mortgage Increase Bill Payment Adoption Rates by 385% Alacriti & Elite help Stonegate Mortgage Increase Bill Payment Adoption Rates by 385%.
11 Feb 2014 Success Stories Major Bank Unveils Industry’s First Real-Time Global Funds Transfer Service Major Bank Unveils Industry’s First Real-Time Global Funds Transfer Service
09 Feb 2014 Success Stories Major Bank Unveils Unique Payment Platform that Encourages Customer Loyalty Major Bank Unveils Unique Payment Platform that Encourages Customer Loyalty.