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12 Aug 2019 Blog Mobile Payments: What Will It Take to Convince Consumers? Mobile payments are becoming more commonplace, but US adoption continues to be slow. What will it take to convince consumers? Our blog discusses how accessibility, merchant acceptance, and disruption can help shift behavior.
07 Aug 2019 Blog 4 Ways Chatbots Are Revolutionizing Electronic Bill Payments Chatbots are revolutionizing the entire customer journey, right down to bill payments. Our blog highlights four ways that businesses can benefit from implementing chatbots for electronic bill payments.
01 Jul 2019 Blog 3 Applications of Machine Learning in Financial Services Advances in machine learning have game-changing implications for financial services. Learn how ML is transforming customer service, personal finance, and fraud and risk management in our blog.
27 Jun 2019 Blog P&C Insurance: Consumer Bill Payment Preferences & What’s Ahead (Webinar Recap) What’s ahead for the Property and Casualty Insurance sector? Alacriti hosted a webinar that explored bill payment preferences, blockchain, cloud computing, and digital disbursements. Read our recap.
06 Jun 2019 Blog Bill Payments on Mobile Devices: A 5-Step Approach A holistic, mobile-based bill payments strategy includes components like optimized websites, Guest Pay, text-based bill payments, messaging apps, and biller apps. Learn how an EBPP solution can help.
29 May 2019 Blog Why Should Businesses Offer Flexible Payment Options? Payments are a crucial component of the customer experience but can sometimes be an afterthought. Flexible payment options can help businesses get paid faster, reduce bad debt, and adapt quickly to changing customer expectations.
24 Apr 2019 Blog Everyday Automation: How Voice Payments Are Being Heard Our voices are becoming more powerful than ever thanks to advancements in AI, NLP, intelligent personal assistants, and smart home devices. Learn how voice commands can automate everyday tasks like making on-time bill payments.
16 Apr 2019 Success Stories How Tracir Financial Services Delivers a Customer-Focused and Flexible Bill Payments Experience Learn why Tracir chose Orbipay EBPP and how the company and its customers benefitted as a result.
08 Apr 2019 Blog The Building Blocks of Production Support: ITIL and COBIT Alacriti’s Production Support capability is guided by two approaches, ITIL and COBIT, that help set appropriate client expectations while allowing us to deliver the best service possible. Our blog details these approaches.
02 Apr 2019 Blog Fintech Disruption: Creating Opportunities for Financial Institutions Fintech can help financial institutions deliver better customer experiences. This blog examines opportunities that fintech can help unlock in faster payments, conversational commerce, and data and analytics.
07 Mar 2019 Blog Webinar Recap: Why businesses need to embrace Digital Disbursements. Now. There are significant benefits to be gained by businesses that transition away from paper checks and toward Digital Disbursements for B2C payouts. Our webinar recording makes the case for making the switch.
21 Jan 2019 Blog Ditching Paper Checks for Digital Disbursements: 5 Use Cases Paper checks are still a go-to for personal and professional debts, but they have their flaws. Here are five use cases where Digital Disbursements can eliminate paper checks for B2C payouts.
17 Jan 2019 Success Stories How Horizon Credit Union Cut Payments Acceptance Costs and Streamlined Operations with Orbipay EBPP Horizon’s mission is simple, “Your path. Our purpose.” Its goal is to meet members’ financial needs by offering useful, competitive products while delivering high quality service.
10 Dec 2018 Blog 3 Benefits of Pay by Text for Digital Bill Payments Businesses are always looking for new ways to streamline bill payments. Pay by Text can deliver a customer bill payment experience that’s quick, convenient, and highly personalized.
27 Nov 2018 Blog AI Steers Auto Finance in a New Direction, and Other Ideas from the Auto Finance Summit Last month, Alacriti attended the 18th annual Auto Finance Summit in Las Vegas, Nevada. Professionals from across the auto finance world convened for three days of engaging presentations and idea exchanges about all things auto finance. Here’s what we learned.
25 Oct 2018 Blog Bill Payments in 2017: Most Popular Ways (and Days) to Pay Part 3 of our series explores the payment channels (Web Portal, Guest Payments, Agent, IVR) that Orbipay EBPP users chose most often in 2017. It also shares the days of the week that users were most likely to make bill payments.
18 Oct 2018 Blog Bill Payments in 2017: 6 Trends in Payment Options Orbipay EBPP’s 2017 transaction data reveals new insight into consumers’ bill payments behavior. Part 2 of our three-part series shares six trends related to payment options including One Time, AutoPay, and Recurring payments.
11 Oct 2018 Blog Bill Payments in 2017: 7 Insights About Payment Methods We analyzed Orbipay EBPP’s 2017 transaction data to better understand consumers’ bill payments behavior. Part 1 of our three-part series shares observations related to payment methods including ACH, credit cards, and debit cards.
14 Aug 2018 Blog 3 Tips to Drive e-Payments Adoption Electronic bill payments are convenient, but it can be difficult to convince customers to adopt new ways to pay. Here are some tactics that can persuade customers to ditch inefficient, paper-based billing and payments in favor of digital channels.
19 Jul 2018 Blog How to Streamline Auto Finance Payments in 4 Easy Steps On-time car payments can be as crucial to people’s well-being as paying their mortgage and utility bills. Here are four ways a forward-thinking EBPP solution can help auto finance customers stay current on their auto loans.
27 Jun 2018 Blog Power to the Patient: The Consumerization of Healthcare in the U.S. Competition in healthcare is increasing as new players enter the market. This gives more power to the patient to choose providers that offer convenience, flexibility, and digital self-service options.
15 Jun 2018 Blog Southeast Credit Union Conference & Expo (SCUCE) Recap Alacriti was honored to attend and exhibit at the 2018 Southeast Credit Union Conference & Expo (SCUCE). Here’s our recap of the conference.
14 May 2018 Blog AI Agents that Learn with Experience Businesses of all kinds are utilizing AI to improve the customer experience. While a pre-trained AI agent does a decent job at understanding and performing actions based on user inputs, it’s better to have an AI agent that continues to learn and understand its users better over time. Our new blog discusses the first of three aspects in which a bot can “learn” to do better.
08 May 2018 Blog The Second Pillar of Information Security: Risk Management Lifecycle A comprehensive risk management lifecycle works hand in hand with security policies to create a sustainable information security program. Alacriti’s risk management approach helps keep us nimble in the face of daily threats.
16 Apr 2018 Blog Billing and Payments for Credit Unions: 7 Questions to Consider Credit Unions offer financial products with favorable terms and interest rates, including loans. Learn what Credit Unions should consider in an electronic bill presentment and payment solution (EBPP) for servicing these loans.
01 Mar 2018 Blog Smarter Bill Payments for a Connected World Digital connectivity, emerging technology, and the resulting shifts in consumer behavior are all driving the future of payments. When it’s time to pay a bill, your customers want flexibility, a personalized experience, and forward-thinking technology.
06 Feb 2018 Blog The 6 Critical Components of Effective Healthcare Billing As patients increasingly bear more personal financial responsibility for their healthcare costs, it’s imperative that healthcare providers make their billing process as clear and actionable as possible.
22 Jan 2018 Blog The Payments Experience is the Customer Experience Payments are often the most frequent touchpoint between businesses and their customers, which is why it’s so important to get it right.
23 Oct 2017 Blog The Payment Experience Your Customers Want: Auto Finance The right payment solution and an ongoing commitment to improve technology can help auto financers provide a seamless bill payment experience.
06 Jun 2017 Blog Referral Partnerships: A Mutually Beneficial Relationship A referral partnership with a technology provider is a cost-effective option for businesses that want to meet their customers’ payment needs.
17 May 2017 Blog Mobile Payments: The Ball Is in the Merchant's Court Mobile payments adoption could increase in 2017 as merchant acceptance increases and consumers become more familiar with the technology.
06 Apr 2017 Blog Infographic: Five Trends Impacting the Payments Space As their technology habits change, consumers are going to expect simple and convenient payment experiences.
13 Mar 2017 Blog Don't Go It Alone: Why Banks Should Collaborate with a Technology Partner Financial institutions are once again in the midst of a transitional period as consumers increase demand for digital service.
13 Feb 2017 Blog Infographic: 8 Reasons to Switch to Electronic Payment Processing Billers need to focus on providing a convenient payment experience as consumer demand for digital options increases.
01 Feb 2017 Blog Healthcare Providers and the Transition to a Digital World It is important for healthcare providers to make a concerted effort to retain patients amid soaring costs and increased competition.
04 Jan 2017 Blog 3 Reasons Insurance Companies Should Work with a Payments Partner It often makes sense for insurance companies to outsource payments.
06 Dec 2016 Blog Can Your Payments Platform Keep Up with Consumer Demand? Modern lifestyles and advances in technology leave many seeking multiple convenient ways to pay bills.
30 Nov 2016 Blog Infographic: Four Trends Impacting Healthcare in the United States The American healthcare industry is in a state of massive transformation.
17 Nov 2016 Blog Contextual Commerce: What Is It, and Where Is It Going? Connected devices are creating new digital touch points and ample opportunity for commerce.
11 Oct 2016 Blog Infographic: The Importance of Multichannel Payments in Insurance Why should insurance companies improve the payments experience for their customers?
23 Sep 2016 Blog Old Habits Die Hard - Resistance to New Technology Resistance to new technology -- is it consumers or billers themselves?
14 Sep 2016 Blog Machine Learning in Financial Services: An Introduction Financial institutions are beginning to utilize AI and machine learning to improve risk management, operational efficiencies, and productivity.
06 Sep 2016 Blog How Can Providers Improve the Patient Payment Experience? A patient’s financial and in-office experiences should be complementary to one another.
17 Aug 2016 Blog How Real-Time Capabilities Are Changing the Payments Landscape Many of the world’s top financial institutions are looking to enhance service offerings by investing in infrastructure that enables real-time payments.
12 Aug 2016 Blog Infographic: Three Ways to Reduce Friction in Payments Consumers want a frictionless bill payment experience.
03 Aug 2016 Blog Traditional Payments & Digital Solutions: Why Can't We Be Friends? Businesses should utilize payment solutions that balance familiarity with modern convenience.
20 Jun 2016 Success Stories Health Insurance Company Accommodates Membership Surge with New Automated Capabilities Health Insurance Company Accommodates Membership Surge with New Automated Capabilities.
14 Jun 2016 Blog Real-Time Payments: How Technology Partners Can Help Banks Working with a technology partner could yield significant returns for banks looking to remain competitive against new disruptive market forces.
01 Jun 2016 Blog Choosing an EBPP Solution: Three Factors to Consider A few important factors to take into consideration when selecting an EBPP solution.
13 May 2016 Blog Ditch the Cash: Why Consumers Are Paying Digitally Consumer interest in cash alternatives is on the rise, and for good reason.
27 Apr 2016 Blog Creating Opportunities for Consumers Who Prefer Cash There has been a push in recent years to create products to integrate the unbanked customer into the banking system.
15 Apr 2016 Blog Real-Time Payments: Challenges and Opportunities for Banks Real-time payments present lucrative opportunities for banks to revitalize services and business models.
30 Mar 2016 Blog Partnerships Between FinTech and Big Banks: The Lessons The role of the FinTech startup is evolving in the current economic and technological climate.
10 Mar 2016 Blog Banks, the Digital Experience, and Customer Satisfaction Customer satisfaction in banking is becoming increasingly tied to user experience and digital service offerings.
07 Mar 2016 Success Stories Alacriti EBPP Solution Enables UMB Bank to Increase Revenue and Build Client Trust Alacriti EBPP Solution Enables UMB Bank to Increase Revenue and Build Client Trust.
20 Jan 2016 Blog Banks Seek New Revenue Opportunities in Healthcare Changes in the healthcare space are giving rise to opportunities for banks to offer additional services.
06 Jan 2016 Blog Three Tips to Increase Customer Satisfaction Through Payments The payments process presents a number of great opportunities for businesses to connect with customers.
21 Dec 2015 Blog Healthcare Providers and the Changing Dynamics of Payments and Information Market forces and changing payment models are impacting how healthcare providers get paid.
16 Dec 2015 Blog The Challenges of Small Business Online Bill Payment Small business owners often struggle with managing un-integrated payment systems, payment reconciliation, and using technology to help manage their business.
01 Dec 2015 Blog The State of Telemedicine: Recent Surveys and Analysis Discussion and analysis on the State Telemedicine Gaps Analysis, as well as other telemedicine surveys.
27 Nov 2015 Blog Bill Payments: Paper or Electronic, What is Your Preference? Even though they go online to make bill payments, a large segment of the population still chooses to receive paper bill statements by mail.
29 Oct 2015 Blog Population Health, Value-Based Systems, and Healthcare Opportunities There is no shortage of compelling reasons for the healthcare industry to implement population health.
11 Mar 2015 Blog Interoperability Importance in a Developing Digital Healthcare Landscape Efficiencies are what are necessary in order to do more engagement with less revenue resources per patient.
10 Mar 2015 Blog Digitized Healthcare: Engaging The New Consumer Patient The baby boomers are aging and their very numbers will have an effect on volume in the healthcare system.
14 Nov 2014 Blog Where is the Innovation With Remote Banking and Bill Payment? The motivation to change behavior is attributed to convenience, saving time and reducing expense.
13 Nov 2014 Blog Looking at the New Consumer and the Use of Private Benefits Exchanges Private exchange growth and development is expected to significantly increase during the next several years.
06 Nov 2014 Blog How Bill Payment Exception Items Impact Electronic Routed Payments Home banking bill payment continues to be on the rise, and banks continue to offer it as a free service.
15 Oct 2014 Blog Continuing Thoughts on Technology and Telemedicine The use of telemedicine type services can play an important role for both consumer and healthcare provider.
04 Aug 2014 Blog Improve Working Capital through Account Receivable Automation A business can have a solid product or service but if solid financial processes are not in place, the business can evaporate.
22 Jul 2014 Blog Including the Consumer in Consumer Engagement and Compliance Having choices for the new consumer in how they want to access the system and services is very important.
25 May 2014 Success Stories Partnership with Alacriti Equips Elite Services with a Competitive Advantage Partnership with Alacriti Equips Elite Services with a Competitive Advantage
05 May 2014 Blog Getting the Opinion of the New Healthcare Consumer Connecting with the patients by using electronic means such as a patient portal is more important than ever.
27 Feb 2014 Brochures OrbiPay® Orbipay EBPP is a multi-channel, cloud-based electronic bill presentment and payment (EBPP) solution designed to give your customers the flexibility they demand. It features a user-friendly interface for hassle-free payments, a robust account-based version with advanced functionality, and a client service portal that provides unparalleled visibility into customers’ billing history and payments behavior.
12 Feb 2014 Success Stories Alacriti & Elite help Stonegate Mortgage Increase Bill Payment Adoption Rates by 385% Alacriti & Elite help Stonegate Mortgage Increase Bill Payment Adoption Rates by 385%.
11 Feb 2014 Success Stories Major Bank Unveils Industry’s First Real-Time Global Funds Transfer Service Major Bank Unveils Industry’s First Real-Time Global Funds Transfer Service
09 Feb 2014 Success Stories Major Bank Unveils Unique Payment Platform that Encourages Customer Loyalty Major Bank Unveils Unique Payment Platform that Encourages Customer Loyalty.