Posted by Alison Arthur on 26 Mar 2019
This blog frequently explores issues related to electronic bill presentment and payments (EBPP), from defining frequently used terminology to busting common myths. But what exactly do we mean by EBPP? Here’s a high-level overview of the major components, features, and functionality of an EBPP solution to help get you started.
EBPP is a holistic approach to presenting electronic bills and accepting digital payments from consumers. An EBPP solution is integrated into a biller’s systems to facilitate seamless e-bill delivery and payments acceptance. It allows billers to deliver the following capabilities to customers:
In addition to client-facing features and functionality, an EBPP solution also allows billers’ internal staff to perform the following Customer Support activities:
Finally, an EBPP solution offers Online Reporting to give billers additional transparency into activity related to payments, customers, and settlement.
EBPP in Action
How does EBPP work in the real world? Our 2018 Trends Report sheds light on how consumers approached their bill payments over the course of last year. Some key takeaways include:
18 Jun 2020 Blog Rule Changes and the Opportunity for Innovation (Webinar Recap) Alacriti hosted a webinar with Nacha that explored the upcoming rule changes for WEB Debits and what that means for payment workflows from a billing and payments standpoint. Here's our recap.
28 May 2020 Blog Everyday Automation: How Voice Payments Are Being Heard Our voices are becoming more powerful than ever thanks to advancements in AI, NLP,
30 Apr 2020 Blog How Credit Unions Can Turn Indirect One-and-Done Members Into Direct Members Credit unions that offer robust and innovative EBPP capabilities have a tremendous opportunity to deepen member relationships. Turning indirect, one-and-done members into long-term, direct members.