Posted by Alison Arthur on 26 Mar 2019
This blog frequently explores issues related to electronic bill presentment and payments (EBPP), from defining frequently used terminology to busting common myths. But what exactly do we mean by EBPP? Here’s a high-level overview of the major components, features, and functionality of an EBPP solution to help get you started.
EBPP is a holistic approach to presenting electronic bills and accepting digital payments from consumers. An EBPP solution is integrated into a biller’s systems to facilitate seamless e-bill delivery and payments acceptance. It allows billers to deliver the following capabilities to customers:
In addition to client-facing features and functionality, an EBPP solution also allows billers’ internal staff to perform the following Customer Support activities:
Finally, an EBPP solution offers Online Reporting to give billers additional transparency into activity related to payments, customers, and settlement.
EBPP in Action
How does EBPP work in the real world? Our 2018 Trends Report sheds light on how consumers approached their bill payments over the course of last year. Some key takeaways include:
25 Feb 2020 Blog Offering More Payment Channels Improves the Customer Experience Offering convenience and flexibility around the payment channels your customers use enhances their experience, which leads to increased loyalty and retention, plus increases the likelihood you’ll get paid.