Posted by Aliya Sumar, Tiffany Taylor and Alison Arthur on 13 Feb 2023
This blog frequently explores issues related to electronic bill presentment and payments (EBPP), from defining frequently used terminology to busting common myths. But what exactly do we mean by EBPP? Here’s a high-level overview of the major components, features, and functionality of an EBPP solution to help get you started.
EBPP Defined
EBPP is a holistic approach to presenting electronic bills and accepting digital payments from consumers. An EBPP solution is integrated into a biller’s systems to facilitate seamless e-bill delivery and payments acceptance. It allows billers to deliver the following capabilities to customers:
Customer Support
In addition to client-facing features and functionality, an EBPP solution also allows billers’ internal staff to perform the following customer support activities:
Online Reporting
Finally, an EBPP solution offers online reporting to give billers additional transparency into activities related to payments, customers, and settlement.
EBPP in Action
How does EBPP work in the real world?
To read more on EBPP, go to our blog, Busting 5 Common EBPP Myths?
*This is an update on an original post published March 2019
Alacriti’s Orbipay EBPP is a customizable electronic billing and payments solution for businesses and financial institutions of all sizes. For more information, please contact us at info@alacriti.com.
Schedule A Personalized Demo
Schedule a Free Consultation