Posted by Alison Arthur on 26 Mar 2019
This blog frequently explores issues related to electronic bill presentment and payments (EBPP), from defining frequently used terminology to busting common myths. But what exactly do we mean by EBPP? Here’s a high-level overview of the major components, features, and functionality of an EBPP solution to help get you started.
EBPP is a holistic approach to presenting electronic bills and accepting digital payments from consumers. An EBPP solution is integrated into a biller’s systems to facilitate seamless e-bill delivery and payments acceptance. It allows billers to deliver the following capabilities to customers:
In addition to client-facing features and functionality, an EBPP solution also allows billers’ internal staff to perform the following Customer Support activities:
Finally, an EBPP solution offers Online Reporting to give billers additional transparency into activity related to payments, customers, and settlement.
EBPP in Action
How does EBPP work in the real world? Our 2018 Trends Report sheds light on how consumers approached their bill payments over the course of last year. Some key takeaways include:
06 Jun 2019 Blog Bill Payments on Mobile Devices: A 5-Step Approach A holistic, mobile-based bill payments strategy includes components like optimized websites, Guest Pay, text-based bill payments, messaging apps, and biller apps. Learn how an EBPP solution can help.
29 May 2019 Blog Why Should Businesses Offer Flexible Payment Options? Payments are a crucial component of the customer experience but can sometimes be an afterthought. Flexible payment options can help businesses get paid faster, reduce bad debt, and adapt quickly to changing customer expectations.