All posts by Ruhsora Magruf

Marketing Manager Ruhsora manages the marketing department and is responsible for execution of Alacriti's corporate marketing strategy. Ruhsora is a graduate of Rutgers University.

Maximizing the Member Experience Through Payments

The loan payment experience for your credit union is often the first impression. When it’s done right, indirect members love the experience—leading to opening new accounts or loans as direct members. However, when it’s inefficient and cumbersome, it can lead members to look elsewhere to meet their financial service needs.

In this webinar, hosted by CUInsight, Alabama Credit Union and Alacriti will walk you through maximizing the member experience through payments transformation and discuss the benefits on the other side, including:

  • How to improve your loan portfolio’s performance
  • How to lower servicing costs via digital transformation
  • Expanding the indirect loan portfolio with digital tools
  • What members are expecting from modern money movement experiences
  • The Speed of Money: Why It Matters for Financial Services Professionals

    Customers are increasingly demanding faster money movement. The evidence is here— they are actively abandoning financial transactions that take too long to complete due to slow money movement speeds/new account funding.

    To learn how impactful the speed of money movement is on financial transactions, and where both risks and opportunities present themselves, submit the form on the right to download American Banker’s summary of the research.

    This executive summary contains practical advice on how your organization can approach faster money movement and reviews what happens when money doesn’t move fast enough—consumers abandoning transactions—and who’s abandoning them at higher rates. It also covers how big the issue has become in today’s instant gratification attitude (“I need it now”) and more.

    How to Have More Valuable Loans

    For the first time, credit unions surpassed $1.2 trillion for their total loan portfolio in April 2021. Total year-to-date loan originations increased by more than 20% in dollar terms over each of the past two years. This is an incredible achievement. However it’s important to ensure the success of the loan—from open to payoff.

    In a recent webinar hosted by CUInsight, Mary Woodard, Chief Operating Officer of Granite Credit Union, and Mark Ranta, Payments Practice Lead for Alacriti, discussed how credit unions could have more valuable loans through digital transformation.

    Download this article for a recap of the webinar.

    Money Is Moving Faster: Is Your Institution Keeping Pace?

    We are at the forefront of a major shift in how money moves within the banking and financial sectors, driven by consumer demand and technological capability. Based on recent consumer research from American Banker (Arizent), we know that consumers are looking for: faster payouts and financial transactions, low-cost/no-cost money transfers or bill payment services, and secure but easy-to-use identity authentication.

    In this webinar, American Banker and Alacriti discuss results of the research report, Money Movement and the Future of Financial Services, and what financial institutions should be thinking about now, including:

  • Consumer experiences and expectations of financial transactions
  • What happens when organizations fail to meet fast money expectations
  • Preferences for ID authentication methods
  • Consumer subpopulations driving change
  • Don’t miss this opportunity to learn what your customers are doing and thinking when it comes to their money, as financial institutions that fail to heed the call for speed may open the door for a rival.

    Annual Chicago Payments Symposium

    Alacriti’s Payments Expert, Mark Ranta, will be speaking on the Innovation & Open Banking Panel at the Chicago Payments Symposium, taking place virtually on September 28-29, 2021.

    The payments system is changing substantially, facilitated by innovations in information technology. The Chicago Payments Symposium provides an independent forum to learn from leaders from across the payments ecosystem and experience engaging dialogue on the industry’s current state and exciting future.

    To learn more about Chicago Payment Symposium, visit chicagopaymentssymposium.org

    Transforming the Digital Customer Experience

    Consistent, modern digital banking and payments experiences are now table stakes. Digital wallet providers, fintechs, and challenger banks can now deliver intuitive, customer-centric banking experiences such as embedded lending, real-time payments, and direct payroll deposit—and they are entering the market at an alarming rate.

    In today’s landscape, what are customers really expecting for next-level service in payments? In a recent webinar hosted by ICBA, Carl Robinson, Payments SVP at Alacriti, and Jenn Markus, Director of Technology Partners at Glia, discussed the answer to this question.

    To read more, download our latest webinar recap article.

    Alkami Client Conference 2021

    Alacriti is thrilled to sponsor and attend Alkami’s Virtual Client Conference 2021 on September 13 through September 14. We’re excited and look forward to connecting with attendees and chatting about Alacriti’s Unified Money Movement platform.

    At this year’s event, get to know what’s next for the Alkami Platform and the payments industry. Access exclusive platform training with Alkamists and learn from Alkami clients and digital banking subject matter experts to adapt to the latest trends.

    To learn more about Alkami and the 2021 Client Conference, visit their website.

    Veridian Credit Union Partners With Alacriti for Real-Time Payments and Fedwire Modernization

    Veridian Credit Union, a full-service financial cooperative with $5.5 billion in assets and more than 260,000 members, has selected Alacriti, an innovator in cloud-based payments and money movement services, as the platform provider that Veridian will use to enable real-time payments over The Clearing House’s (TCH) RTP® network and to accelerate their Fedwire modernization.

    Veridian will deploy Alacriti’s cloud-native, ISO 20022-based Cosmos Payment Services, a cost-effective, end-to-end solution for payments processing and settlement. Cosmos supports real-time payments on the RTP network, ACH, and Fedwire payments, giving Veridian a scalable, future-proof platform for payments innovation. By leveraging Cosmos Payment Services, Veridian will access multiple clearing and settlement networks from one unified platform, simplifying their payment operations and ushering payments transformation into the credit union.

    “Our members rely on Veridian to rapidly deploy technology solutions to improve their digital experience. Real-time payments will allow members to securely move money faster than ever before,” said Brett Engstrom, Veridian’s CIO. “Leveraging Alacriti’s open API and scalable architecture, we’re able to deliver faster payments for both our individual and business members.”

    “Two innovative companies working together to connect to the RTP network is what we had in
    mind when we introduced the TPSP model as a method for financial institutions to join the
    network. TCH is excited to see what payments innovations this partnership brings to the
    network,” said Keith Gray, Vice President, The Clearing House.

    “This partnership is notable as it pairs Alacriti, Veridian Credit Union, and their FinTech members together in the driver’s seat for the rapidly advancing real-time payments market. By leveraging our Cosmos Payment Services, Veridian will be able to quickly deploy their new payments infrastructure and start driving innovation on the RTP network this year, the first of many notable achievements I am sure we will accomplish together,” said Manish Gurukula, Alacriti CEO.

    How to Have More Valuable Loans

    The ongoing low-interest rate environment has continued to drive both interest and volume in most credit union loan portfolios. Getting the loan on your books is just the first step, but what happens once the ink dries is just as important to your institution. It’s important to ensure that your credit union’s loan portfolio is successful, and focusing on the entire lifecycle of the loan from open to payoff is key.

    In this webinar hosted by CUInsight, Granite Credit Union and Alacriti talk through the entire lifecycle from opening to disbursement all the way to the final payoff and share how fintech providers can help you improve the performance of your portfolio and give you the keys to improve member experience at the same time. Speakers also covered:

  • Why the user experience is so important for credit union loan portfolios
  • How credit unions can lower servicing costs for their loans
  • How Granite Credit Union drove digital bill pay adoption
  • Fighting disintermediation from digital wallet providers and challenger banks with Unified Money Movement
  • Aligning your digital transformation with your money movement experiences
  • Transforming the Digital Customer Experience

    Consistent, modern digital banking and payments experiences are now table stakes. Digital wallet providers, fintechs, and challenger banks can deliver intuitive, customer-centric banking experiences like embedded lending, real-time payments, and direct payroll deposit—and they are entering the market at an alarming rate. In today’s landscape, what are customers really expecting for next-level service in payments?

    In this ICBA hosted webinar, Alacriti and Glia discuss payments modernization that covers:

    • Market divergence in digital financial services
    • What disintermediation means today
    • What payments modernization means when it comes to money movement
    • How RTP can better serve customers when it comes to payroll, P2P and A2A transfers, disbursements, and business
    • What customers expect for true digital customer service

    Real-Time Payments in the U.S. Market: Speeding up or Slowing Down

    The U.S. has come a long way to get to where we are today with real-time payments, with TCH and Zelle available in the market and FedNow just around the corner. However, only 3% of financial institutions are presently signed up for a real-time payments system.

    In a recent Banking Exchange hosted webinar, Celent’s Gareth Lodge, Senior Analyst, Global Payments, and Alacriti’s Mark Ranta, Payments Practice Lead, discussed the findings in the Celent research report Real-Time Payments in the US: Speeding Up or Slowing Down?

    Download this article for a recap of the webinar.

    Real-Time Payments in the US: Speeding Up or Slowing Down?

    In many parts of the world, real-time payments are part and parcel of daily life and have been for many years. More than 50 countries have systems, with some more than 40 years old and many processing in excess of 1 billion transactions a year. Yet one country stands out. Of the largest 15 countries ranked by GDP, the U.S. is alone in not having significant volumes of real-time payments yet.

    In this report, Celent, the leading research firm on technology for financial institutions, provides insight as to why this is and highlights that many of the perceived barriers are just that–perceived. In fact, they create a great opportunity. But more importantly, by not providing to their clients, financial institutions are ignoring their own clients’ demands. Learn why the time for U.S. real-time payments is in fact now.

    Mercator Report—Payments Infrastructure Outlook

     

    COVID-19 hit every corner of the world, forcing people to alter their everyday behavior. With limited day-to-day in-person interactions, the on-demand mentality of everyday consumers grew stronger. This way of thinking reached the world of payments, with apps such as Venmo and PayPal leading the charge. People began to expect immediacy when sending and receiving money.

    Mercator Advisory Group researched this phenomenon further and worked with Alacriti on a survey of senior-level bankers—focusing on their latest approach to payments technology and real-time payments. In this webinar, speakers from Mercator and Alacriti discuss the report Payments Infrastructure Outlook and the following:

    • How the pandemic affected payments modernization
    • Where senior-level bankers stand on payments modernization technology
    • How to utilize the cloud as a strategic tool
    • Where revenue will come from real-time payments
    • The roadmap for real-time ROI

    RTP: How to Connect?

    In the market, there is some confusion between real-time payments and faster payments. Let’s begin here by clarifying the difference. Real-time payments are under the category of faster payments. However not all faster payments are necessarily real-time.

    Real-time payments refer to payment clearing and settlement systems that share a few characteristics. First, they are real-time, initiating, clearing, and settling in a matter of seconds. Second, real-time payment networks are 24x7x365, meaning they are always online and available. Payment channels that don’t match these categories, but provide a greater advantage in respect to speed compared to heritage or legacy payment systems, are faster payments.

    Download this article to learn about the several ways your community bank can connect to RTP.

    Real-Time Payments Are a Speeding Train in the Payments Industry

    COVID-19 hit every corner of the world, and people around the globe had to alter their everyday behavior in some way. People turned to technology for things like grocery shopping, cinematic experiences, and even banking.

    With this sudden surge in an already tech-saturated society, the on-demand mentality of everyday consumers grew stronger. This way of thinking reached the world of payments, with apps such as Venmo and PayPal leading the charge. People began to expect immediacy when sending and receiving money

    To further discuss payments technology modernization and the importance of implementing real-time payments for banks and credit unions, PaymentsJournal sat down with Mark Ranta, Payment Practice Leader at Alacriti, and Sarah Grotta, Director of Debit and Alternative Products Advisory Service at Mercator Advisory Group.

    Listen to the podcast here and download our recap of the discussion.

    Episode 4: Financial Services for the Most At-Risk

    We spoke to Emilie Hibbard, a recent Boston University grad who has carried out focused research for Alacriti. Today, she discusses her research on the difficulties of rural women in India in accessing financial services. An issue, which like so many others, has been exacerbated by the pandemic. Emilie offers a model for confronting these disparities without losing sight of the larger societal causes, which is something often sorely lacking in our solutions and technology-based analysis.

    Payments Modernization Game Plan: Moving Forward with Existing Infrastructure

    The disjointed nature of services, products, and channels within a financial institution, is a huge pain point. Adding new functionality and innovation is necessary. However, legacy infrastructure traditionally involves working with various vendors. Having a patchwork of vendors creates a disjointed experience in terms of what accounts are accessible, what fees are being assessed, what products are available across channels, and the look and feel of the experience. As a result, financial institutions have been challenged with how to meet their clients where they want to be met with how they want to pay. How to drive flexibility within the FI’s core systems to change those services as new clearing and settlement channels arise is a key concern.

    Our latest article summarizes PaymentSource hosted webinar, featuring speakers from Aite Group and Alacriti, as they discuss payments modernization strategy that works with an existing structure.

    Real-Time Payments in the U.S. Market

    The U.S. has come a long way in its journey to real-time payments, with TCH and Zelle in market and FedNow just around the corner. COVID-19 has accelerated the demand to move to real-time. Yet many financial institutions remain unconvinced of the need to move, with less than 3% of financial institutions signed up today.

    In this Banking Exchange hosted webinar Celent’s Gareth Lodge, Senior Analyst, Global Payments, and Alacriti’s Mark Ranta, Payments Practice Lead, discuss the findings in the Celent research report, Real-Time Payments in the US Market: Speeding Up or Slowing Down?

    • U.S. specific challenges for payments overall
    • Why there’s been a slow start in real-time payments
    • How the picture is actually better than it seems
    • A real-time payment isn’t just a faster ACH—the important use cases for FIs
    • Celent’s outlook for the future of payments