Articles & Trend Reports

Transforming the Digital Customer Experience

Posted on 15 Sep 2021

Consistent, modern digital banking and payments experiences are now table stakes. Digital wallet providers, fintechs, and challenger banks can now deliver intuitive, customer-centric banking experiences such as embedded lending, real-time payments, and direct payroll deposit—and they are entering the market at an alarming rate.

In today’s landscape, what are customers really expecting for next-level service in payments? In a recent webinar hosted by ICBA, Carl Robinson, Payments SVP at Alacriti, and Jenn Markus, Director of Technology Partners at Glia, discussed the answer to this question.

To read more, download our latest webinar recap article.


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