Transforming the Digital Customer Experience

Posted on 06 Aug 2021

Consistent, modern digital banking and payments experiences are now table stakes. Digital wallet providers, fintechs, and challenger banks can deliver intuitive, customer-centric banking experiences like embedded lending, real-time payments, and direct payroll deposit—and they are entering the market at an alarming rate. In today’s landscape, what are customers really expecting for next-level service in payments?

In this ICBA hosted webinar, Alacriti and Glia discuss payments modernization that covers:

  • Market divergence in digital financial services
  • What disintermediation means today
  • What payments modernization means when it comes to money movement
  • How RTP can better serve customers when it comes to payroll, P2P and A2A transfers, disbursements, and business
  • What customers expect for true digital customer service

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