Transforming the Digital Customer Experience

Consistent, modern digital banking and payments experiences are now table stakes. Digital wallet providers, fintechs, and challenger banks can deliver intuitive, customer-centric banking experiences like embedded lending, real-time payments, and direct payroll deposit—and they are entering the market at an alarming rate. In today’s landscape, what are customers really expecting for next-level service in payments?

In this ICBA hosted webinar, Alacriti and Glia discuss payments modernization that covers:

• Market divergence in digital financial services
• What disintermediation means today
• What payments modernization means when it comes to money movement
• How RTP can better serve customers when it comes to payroll, P2P and A2A transfers, disbursements, and business
• What customers expect for true digital customer service