Payments space is ripe for innovation, and there are plenty of technology options designed to help you deliver the experiences your customers demand. However, a significant challenge is how to take advantage of that opportunity without disrupting the technology you have—and the user experiences it already delivers. Investments in new payment types and technology need to be balanced against maintaining existing infrastructure that is critical to clients.

In this webinar, speakers from Aite Group and Alacriti discuss:

• Use cases most important to your clients, and how to prioritize them with technology in mind
• Making strategic investments that not only provide short-term solutions but are scalable and flexible long-term
• How to prioritize introducing new payments types while maintaining support for existing payment types and more.

The Clearing House RTPⓇ network is gaining transaction volume. FedNow recently said they are on track to go live in 2023—which is earlier than many expected. Nacha is launching new requirements for ACH. So, what does this mean for your organization’s 2021 plans? And how does this affect payments modernization overall?

In this educational webinar, Sarah Grotta, Director, Debit and Alternative Products Advisory Service at Mercator Advisory Group, and Mark Ranta, CTP Payments Practice Lead at Alacriti, will discuss:

The pandemic accelerated the need for faster payments, increasing both consumer demand for alternative payment options and the need for adoption by financial institutions. To illustrate, The Clearing House saw their RTP® network reach grow to over 57% of U.S. DDA account balances in December. The U.S. Faster Payments Council took large steps in addressing the problem of interoperability, which is a huge challenge for real-time payments in the U.S. to reach ubiquity.

In this educational webinar, speakers from The Clearing House, U.S. Faster Payments Council, and Alacriti discuss:

• Trends that will define payments in 2021
• Why your institution should offer real-time payments and the top use cases consumer and business clients expect
• Where to start and next steps for your real-time payments strategy
• What to do if your existing system does not support faster payments and how to modernize quickly and cost-effectively, and more.

Few doubt that real-time and instant transfers are the future of payments. This transition is underway, but needs to be accelerated. In this on-demand virtual roundtable discussion, Deana Bartel, Vice President of Payment Services at Randolph-Brooks Federal Credit Union, Nubia Valenzuela, Vice President of Payment Services at SchoolsFirst Federal Credit Union, and PYMNTS Managing Editor John Gaffney dig into fresh findings on how to bring RTP online in 2021 with easier integrations:

The world of payments is rapidly evolving: The Clearing House’s RTP® network is moving closer to its goal of ubiquity, Nacha’s upcoming rule changes will impact Same Day ACH, and consumer demand for faster payments is increasing. Historically, many credit unions have had a decentralized approach to payments, so taking advantage of these changes has proven to be elusive to date—until now.

In this webinar presented by NACUSO, speakers from The Clearing House and Alacriti discuss:

• The latest updates on real-time payments and common misconceptions
• Specific use cases for real-time payments improving service for members and why it makes such a huge difference
• Recommendations on how credit unions can move forward to a 24x7x365 operating model and more

The pandemic and the resulting economic conditions has accelerated the pace of credit union digital transformation. However, what can be expected in 2021 when it comes to member engagement and expectations?

Watch this Callahan webinar playback to learn what member experience expectations and trends we can expect in 2021 and how credit unions can think more holistically about their transformation and digital experiences with a solid fintech ecosystem.

The world of payments is getting faster, and for many market participants, that means now is the time to start the journey to payments modernization. Aite and Alacriti are joining forces to share their thoughts, experiences, and insights on payments modernization with a tailored webinar for credit unions. By looking at the unique position credit unions occupy in the financial services ecosystem and addressing their specific concerns and potential hurdles standing in their way, we’ll set the guiding light to help bring the value of faster payments to their members.

Watch the playback for an overview of real-time payments use cases already in the market today and what real-time payments means for credit unions.

In every industry, digital technologies have changed the way consumers connect and engage with businesses. The insurance industry is no exception. The rise of self-service and “always on” culture has changed everything, with companies like Amazon and Uber leading the charge. As a result, today’s consumers expect the same digital experience with their insurance provider that they enjoy with top technology brands—from paying and managing their policy to receiving claim payouts digitally.

Fueled further by the effects of COVID-19, insurers are seeing rapid adoption of digital technologies with an unprecedented demand for digital connectivity between them and policyholders.

Watch the playback to learn how insurers can simplify accounts receivable and accounts payable processes, deliver operational agility, and provide an exceptional experience for policyholders.

It goes without saying—with 2020 events, credit unions need to grow their revenue where they can. The value of meeting your members where they want to pay with how they want to pay goes beyond revenue. Offering convenience and flexibility around the payment channels your members use beyond simple online capability, leading to increased loyalty and retention. As an added bonus, it increases the likelihood you’ll get paid. Other pleasant side effects include your credit union remaining competitive, reduced costs, and stimulating cash flow.

Watch the playback to learn how credit unions can quickly and effectively meet members where they want to be beyond just traditional channels, and expand revenue opportunities while seamlessly integrating with existing infrastructure.

Compliance is not often thought of alongside innovation, but what if it didn’t have to be that way? 

In this webinar, you will hear first hand from Nacha regarding the upcoming WEB Debit Account Validation Rule, Supplementing Fraud Detection Standards for WEB Debits, and how it will impact network participants in 2021 and beyond. We will explore what real-time validation services mean to bill payment workflows, how they help businesses manage risk, and routes to innovation they begin to unlock.

As COVID-19 evolves and continues to impact our world, it’s creating new challenges for business. As members are staying in their homes, many credit unions are seeing an overwhelming surge in call volumes, and increased demand for easy-to-use self-service.

Watch the playback to learn:

• What credit unions are doing now to help their members during COVID-19
• How member service teams can manage an overwhelming surge in call volume
• How to provide members with self-service that they need at home, e.g., skip-a-payment and fast payment options that don’t require enrollment

Also be sure to check out our article recap on this topic.