Playback: How Credit Unions are Managing Member Experience During COVID-19
Posted on 05 May 2020
As COVID-19 evolves and continues to impact our world, it’s creating new challenges for business. As members are staying in their homes, many credit unions are seeing an overwhelming surge in call volumes, and increased demand for easy-to-use self-service.
Watch the playback to learn:
What credit unions are doing now to help their members during COVID-19
How member service teams can manage an overwhelming surge in call volume
How to provide members with self-service that they need at home, e.g., skip-a-payment and fast payment options that don’t require enrollment