Posted on 07 Mar 2022
Alabama Credit Union is known for personal service, low-cost loans, and above-average dividends on deposits. Due to limitations with their payments platform, Alabama Credit Union had to take payments over the phone and manually provision members' accounts. Because of a lack of integration with their core, there were inefficient processes and a lack of convenience for their members.
With Orbipay EBPP, Alabama Credit Union was able to save staff time, reduce errors, and provide a modern payment experience to its members.
Read the success story to learn how Alabama Credit Union was able to process more payments, saw a huge reduction in staff hours needed to accept phone payments, and were able to reduce delinquency in first-time indirect loan payments.
Learn how GNCU was able to reduce their call volume by 61%.
More convenience for members with real-time integration to core and digital banking.
Experiences Happier Members with a Simple Change to Orbipay EBPP.