Greater Nevada Credit Union received feedback from their members that they really wanted to be able to pay their loans from a financial institution outside of GNCU. Members could only call in to make payments from another financial institution, overburdening the call center and causing more friction in the loan payment experience than necessary. To meet member expectations, GNCU started researching new, more modern payment experiences for their members.

Read the success story to learn how Alacriti’s Orbipay EBPP allowed Greater Nevada Credit Union to offer more payment channels and the ability to use another financial institution’s counter debit card to make a payment.