Posted on 17 Jan 2019
High call volume, inconvenient payment options, and significant operational costs are just some of the challenges that prompted Horizon Credit Union to select an electronic bill presentment and payment (EBPP) solution. Horizon's previous solution didn’t offer an online payment option for its members and indirect loan customers, meaning most payments were made via phone calls and paper checks.
Orbipay EBPP was ultimately selected for its ability to reduce costs, free up staff, provide a self-directed option for making digital payments, and reduce the volume of mailed payments.
Learn how Horizon Credit Union cut the cost of payments acceptance and turned it into an income producer with Orbipay EBPP.
About Horizon Credit Union
Horizon is a member-owned, not-for-profit financial institution that operates 20 branches in three states. The Credit Union serves anyone who lives and works in the state of Washington, plus select counties in Idaho and Montana. To learn more about Horizon, please visit www.hzcu.org
Learn how this insurer kicked ugly processes to the curb
New payments options improve cash flow, reduce delinquencies, and streamline operations