Your loan payment experiences may be costing more than you realize. Limited payment options and manual servicing processes create unnecessary friction for both borrowers and staff. The result? Higher servicing costs, more collection efforts, and a less satisfying member experience. Credit unions can turn these challenges into an opportunity to improve member satisfaction while reducing operational burden.
On August 12, 2026, at 2:00 ET, join Stuart Bain, SVP Products at Alacriti, as he explores how leading credit unions are rethinking loan payments to improve the member experience, reduce servicing costs, and prepare for what’s next.
The discussion will cover:
- Why today’s borrowers expect more from the loan payment experience
- How batch processing, limited channels, and manual servicing inflate delinquencies and collections costs
- How self-service payments, Pay by Text, IVR, Guest Web Payments, and other flexible payment options improve borrower engagement
- How to reduce call center volume and operational burden without sacrificing the member relationship
- Practical steps to modernize loan payments without replacing your existing lending infrastructure
Our Speakers
Stuart is responsible for the Product Management division at Alacriti. He works with business development and sales teams to define Alacriti’s payment processing product roadmap, provide analysis for new products, and enhance existing products. Prior to joining Alacriti, he led several teams responsible for the development and support of multiple payment-related applications at HSBC Bank. Stuart holds a BSc degree in Geological Sciences from St. John’s College, UK, and a second BSc in Financial Services from UMIST, UK.
