Digital engagement is no longer optional for financial institutions—it’s central to how members and customers expect to interact with their bills and loan payments. Yet many banks and credit unions still rely on passive bill presentment, missing opportunities to drive adoption, improve payment performance, and strengthen loyalty.

In the Banking Exchange–hosted webinar, Shifting the Payments Paradigm: Why Digital Outreach Matters to Your Bottom Line, Stuart Bain, SVP of Product Management at Alacriti, explained how proactive engagement strategies—from automated reminders to mobile “magic links”—are transforming bill payment experiences.

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