Faster payments are no longer a feature to consider for the future. They are a competitive necessity. Customers expect funds to move in real time, whether they are splitting a bill, paying a vendor, or receiving a claim payout. Businesses, too, are making significant investments in payment capabilities and are ready to change providers if their expectations aren’t met.
The opportunity for banks and credit unions is clear. Faster payments create engagement, strengthen loyalty, and keep deposits in-house. Yet the challenge goes beyond speed. Without unifying different payment rails, institutions risk inefficiency, rising costs, and lost visibility into money movement.
This paper explores why financial institutions must lead the next wave of payments modernization. We highlight how a payments hub approach, with Zelle® as a cornerstone, positions institutions to deliver the speed and convenience customers expect while maintaining control and profitability.
To access the full article, submit the form on the right.
