Driven by consumer expectations for instant gratification set by retail and tech trailblazers, the world has been on a steady trajectory toward 24/7/365 availability for years already. This need for instant gratification is now impacting payments in a way that is more urgent than ever, necessitating actionable plans for financial institutions to begin their digital payments transformation journey.
Credit unions must begin to modernize their digital infrastructures — with payments as a foundation — to improve the member experience to meet rapidly increasing member expectations for access, convenience, transparency, and functionality.
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