Indirect members represent a tremendous opportunity for credit unions, and their loan payment experience is often their first interaction. When that experience is efficient and convenient, that can lead to those members opening new accounts or loans as direct members.

Dustin Kizer, Alabama Credit Union Digital Services Director, and Carl Robinson, Alacriti Payments SVP, discussed how to maximize the member experience through payments transformation on a webinar hosted by CUInsight.

Download this article for a recap of the webinar.