The general economic impact from the COVID-19 pandemic has the potential to result in a $3.2–4.8 trillion loss in U.S. GDP over the course of two years. Revenue challenges and the need for employees to rapidly transition to remote work has been common across all industries. The business landscape has significantly changed, from the cancellation of major events, the conversion of conferences to virtual, and the need to provide better digital customer service.

Here is a look back at 2020 and how COVID-19 affected credit unions, banks, insurance, consumer finance, payments, government, healthcare, and utilities.