With the global pandemic redefining normality, digital transformation projects have moved front and center. Financial institutions seeking to modernize their infrastructures — with payments as a foundation — hope to improve the consumer experience by meeting rapidly increasing expectations for access, convenience, and functionality. Confusion around the definition of transformation lies in conflating new features and functionality with reimagining the institution from the ground up. But what does “digital transformation” really mean, and what are the possibilities available by embracing it?
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