While consumers are doing more of their bill payments online, credit union websites and mobile apps are falling behind biller sites in facilitating these payments. Digital experiences are being shaped by other industries, resulting in pressure being put on financial institutions to build relevant banking and payment experiences.
Join experts David Albertazzi, Director, Retail Banking & Payments Practice, at Aite-Novarica Group, and Matt Rhodes, Sr. Account Executive at Alacriti, in this Credit Union Times hosted webinar, as they discuss current trends shaping the banking and bill payment experience.
Key discussion points include:
- How credit unions can develop engaging digital experiences that allow their members to take control of their finances specifically for
- Bill management
- Payment activities
- The opportunities these experiences create to drive client deposits, engagement, and retention
- Research revealing how today’s consumer pays their bills
- The expectations for payments modernization that members have for credit unions
