Customer Testimonial Transcript
Below is the full transcript from our customer testimonial video.
Amy Faley
Manager of ACH and Faster Payments
Veridian Credit Union
Partnering with Alacriti was 100% the right decision. Alacriti was very quick to market, and they showed us many efficiencies and how to get there.
Watch the Full Veridian CU Testimonial
Colin Eagan
Real Time Payment Administrator
Veridian Credit Union
Veridian is able to be one of the first credit unions connected to the FedNow Service purely from our relationship with Alacriti.
Watch the Full Veridian CU Testimonial
Kevin Wright
Chief Information Officer
Addition Financial Credit Union
We are working with a company who understands financial institutions. Our experience working with Alacriti’s team has been a positive one. They’re knowledgeable, responsive, and can definitely help guide you.
Watch the Full Addition Financial CU Testimonial
Cassandra Tucker
Director of Operations
ABNB Federal Credit Union
After partnering with Alacriti, we realized that we didn’t just get a vendor. We received a partner that was going to help us grow our business and manage our operations in the real-time payment space.
Alacriti is always there to step in and support us, however and whenever we need.
It’s very rare to find a vendor that not only can stand up a great product that’s operational and effective, while also providing phenomenal analytics that are turnkey.
Normally, there’s a lot of time spent building customized reporting. However, with the Orbipay Payments platform, we didn’t have to do that at all.
They clearly built the program with the end user in mind. It’s very intuitive, very user-friendly, and has great reporting capabilities.
Watch the Full ABNB FCU Testimonial
Jason Staheli
Director of VISA and Transaction Services
UCCU
I was surprised at how fast our members started using the Payments Hub without any advertisement.
Watch the Full UCCU Testimonial
Jeni Brantner
VP of Payments
Royal Credit Union
Our implementation process blew us away.
We kicked off our instant payment project on June 14th of 2023, and we were live by August 28th.
In the first 30 days of instant payments, we had over $800,000 in deposits and 2,500 transactions.
Watch the Full Royal CU Testimonial
Dustin Kizer
Digital Services Director
Alabama Credit Union
The results have been great. We’ve been able to curate a payment experience and meet our members where they are.
Our average transaction volume has grown 10.4% year over year consistently.
After launching EBPP guest payments, we saw an 80% reduction in payment-related calls into the contact center.
Since then, we’ve grown our payment channel to $95 million in processed payments without having to add additional dedicated payment agents.
Watch the Full Alabama CU Testimonial
Cassandra Tucker
Director of Operations
ABNB Federal Credit Union
We have successfully moved over $5 million in funds through the receive or send network in less than a year on the platform.
Watch the Full ABNB FCU Testimonial
Kevin Wright
Chief Information Officer
Addition Financial Credit Union
We take about 4,700 payments every month. It frees my contact center agents up, and that ended up saving us money on the backend.
Watch the Full Addition Financial CU Testimonial
Jason Staheli
Director of VISA and Transaction Services
UCCU
If I’m ever asked for KPI numbers, I can get them immediately.
Watch the Full UCCU Testimonial
Colin Eagan
Real Time Payment Administrator
Veridian Credit Union
We are really just scratching the surface of what this payment platform could offer. They’ve really gone above and beyond for us.
Watch the Full Veridian CU Testimonial
Cade Larsen
Senior Systems Administrator
UCCU
I would tell other banks and credit unions that are considering a payment solution to really give Alacriti a thorough look.
We haven’t found anything yet that they said it can do that it can’t do.
We really appreciate the transparency, the honesty, and the level of care that we receive.
