Artificial intelligence (AI) was already on a meteoric rise in the transformation of customer service as we
know it. The current environment can be expected to accelerate that trend even further. Here is a look at what AI in customer service means to tomorrow’s competitive landscape.
Senior Director, Product Marketing
Kristen is responsible for marketing strategy and content for Alacriti while staying abreast of industry trends. She offers over 20 years of marketing experience, including 10 years of experience in financial technology and payments. Kristen holds a Bachelor of Science in both Psychology and Business Administration from Florida A&M University and an M.B.A from the University of Central Florida.
