Author name: Editorial Team

Alacriti was honored to exhibit and speak at CS Week 2018. Here’s what we learned at our session on how utility companies can leverage artificial intelligence (AI) and chatbot technology for bill payments and customer service.

Businesses of all kinds are utilizing AI to improve the customer experience. While a pre-trained AI agent does a decent job at understanding and performing actions based on user inputs, it’s better to have an AI agent that continues to learn and understand its users better over time. Our new blog discusses the first of three aspects in which a bot can “learn” to do better.

FinTech has revolutionized financial services, from peer-to-peer payments to online loans. This is especially true for Millennials, who are the generation most likely to use FinTech. But what about everyone else?

Technology is changing consumers’ expectations when it comes to payments. When retailers and billers face resource constraints that prohibit them from adapting to this rapidly changing landscape, collaborative partners can help.

Banks need to adapt a mindset for innovation in order to be competitive.

The role of the FinTech startup is evolving in the current economic and technological climate.

The motivation to change behavior is attributed to convenience, saving time and reducing expense.

Home banking bill payment continues to be on the rise, and banks continue to offer it as a free service.

A business can have a solid product or service but if solid financial processes are not in place, the business can evaporate.