Now more than ever, customers expect real-time, personalized, and context-aware interactions in their preferred digital environments. Chatbots powered by artificial intelligence (AI) are designed to deliver experiences that can transform everyday tasks, like billing and payments, into rich customer touchpoints.
Ella is a chatbot that facilitates seamless interactions through messaging platforms and intelligent personal assistants including Facebook Messenger, Amazon Alexa, and Google Assistant. It empowers your business to deliver innovative, on-demand, and frictionless customer experiences through the power of conversation.
Ella makes it easy for your customers to ask questions about their bills and make payments via Facebook Messenger.
Using AI and natural language processing (NLP), Ella facilitates voice payments via intelligent personal assistants including Amazon Alexa and Google Assistant.
Invite Customers receive a branded m.me link from your business
LinkCustomers link their Facebook account to their billing account via the m.me link
PayCustomers can now initiate a conversation through Facebook Messenger at any time to make a payment
Invite Customers receive a branded m.me link from you
LinkCustomers search for and enable the relevant skill or action using the Amazon Alexa or Google Home app
PayCustomers can now say “Open [Your Business's Name]” to initiate a conversation
Customers can receive bill-ready and payment-related notifications and reminders once their accounts are linked*Support for Amazon Alexa and Google Assistant not currently available.
Ella facilitates context-aware conversations whenever customers have questions or want to make payments
Ella can be customized to match your company's branding