Alacriti

 

Meet Ella, a conversational bot powered by artificial intelligence.

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Ella transforms how you engage with your customers.

Now more than ever, customers expect real-time, personalized, and context-aware interactions in their preferred digital environments. Chatbots powered by artificial intelligence (AI) are designed to deliver experiences that can transform everyday tasks, like billing and payments, into rich customer touchpoints.

Ella is a chatbot that facilitates seamless interactions through messaging platforms and intelligent personal assistants including Facebook Messenger, Amazon Alexa, and Google Assistant. It empowers your business to deliver innovative, on-demand, and frictionless customer experiences through the power of conversation.

Ella for Facebook Messenger

Ella makes it easy for your customers to ask questions about their bills and make payments via Facebook Messenger.

Ella for Intelligent Personal Assistants

Using AI and natural language processing (NLP), Ella facilitates voice payments via intelligent personal assistants including Amazon Alexa and Google Assistant.

"Hi, Ella.
I'm ready to pay my bill"
"Great! How much would you like to pay?"

How Ella Works

Facebook Messenger

Invite Customers receive a branded m.me link from your business

LinkCustomers link their Facebook account to their billing account via the m.me link

PayCustomers can now initiate a conversation through Facebook Messenger at any time to make a payment

Amazon Alexa and Google Home Apps

Invite Customers receive a branded m.me link from you

LinkCustomers search for and enable the relevant skill or action using the Amazon Alexa or Google Home app

PayCustomers can now say “Open [Your Business's Name]” to initiate a conversation

Bill and Payment-related Notifications and Reminders

Customers can receive bill-ready and payment-related notifications and reminders once their accounts are linked

*Support for Amazon Alexa and Google Assistant not currently available.

Always-On
Service and Support

Ella facilitates context-aware conversations whenever customers have questions or want to make payments

Customizable Branding

Ella can be customized to match your company's branding

"Hi, it's Clover Bank. I'm ready to pay your recent bill."

Benefits

Offer innovative bill payment experiences on emerging channels

Engage with customers on their preferred digital platforms

Gain insight and leverage data for increased personalization

Deliver seamless customer service in real-time

Get a Personalized Demo

Questions? Call usWe're here to help. Call us and speak with a Specialist.(908) 791-2916

Ella is currently integrated with our existing payment solution

A flexible, cloud-based electronic bill presentment and payment (EBPP) solution designed for businesses of all sizes. It’s highly scalable and built to adapt quickly to the changing needs of your business and your customers. Learn More