Ella transforms how businesses engage with their customers.
We live in a world where people text emojis to order pizza and use virtual assistants to hail cabs. Consumers expect real-time, personalized, and context-aware interactions that connect them to relevant products and services within their preferred digital environments.
Ella is a chatbot that enables seamless interaction between you and your customers through messaging apps and virtual assistants. Customers communicate with Ella naturally to perform tasks such as address queries, resolve issues, and even make a payment.
Ella for Payments
Ella makes it easy for your customers to ask questions about their bills and make payments via Facebook Messenger.
How Ella Works
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1 Invite
Billers provide customers with a biller branded m.me link
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2 Link
Customers link their Facebook account to their account with the biller via link
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3 Pay
Customers can now initiate a conversation with Ella to make a payment
In-App Notifications & Reminders
Once customers link their accounts on Facebook Messenger, customers can opt to receive payment notifications and reminders.
Always On
Customers can chat with Ella whenever they have questions or want to make payments.
Custom Branding
Ella can be customized to match your company's branding.
Benefits
Increase Customer Engagement
Connect with customers on their preferred digital platforms.
Gain Customer Insights
Leverage data for greater personalization.
Enhance Customer Experience
Make it personalized, simple, and convenient.
Improve Customer Service
Seamless responses in real-time.
Schedule a personalized demo
Questions?We're here to help. Call us to speak with an Alacriti team member.(908) 791-2916
Ella is currently integrated with our existing payment solutions
For Healthcare Clients
Get paid faster and improve patient engagement with a multi-channel patient payment solution that enables your patients to make one-time guest payments, or quickly sign up for and make enrolled payments.Learn More
For Non-Healthcare Clients
Make it easy for your customers to pay you with an electronic bill presentment and payment solution that enables your customers to view bills electronically and make payments using their preferred channel.Learn More