Ella transforms how you engage with your customers.
Now more than ever, customers expect real-time, personalized, and context-aware interactions in their preferred digital environments. Chatbots powered by artificial intelligence (AI) are designed to deliver experiences that can transform everyday tasks, like billing and payments, into rich customer touchpoints.
Ella is a chatbot that facilitates seamless interactions through messaging platforms and intelligent personal assistants including Facebook Messenger, Amazon Alexa, and Google Assistant. It empowers your business to deliver innovative, on-demand, and frictionless customer experiences through the power of conversation.
Ella for Facebook Messenger
Ella makes it easy for your customers to ask questions about their bills and make payments via Facebook Messenger.
Ella for Intelligent Personal Assistants
Using AI and natural language processing (NLP), Ella facilitates voice payments via intelligent personal assistants including Amazon Alexa and Google Assistant.
How Ella Works
Facebook Messenger
Invite Customers receive a branded m.me link from your business
LinkCustomers link their Facebook account to their billing account via the m.me link
PayCustomers can now initiate a conversation through Facebook Messenger at any time to make a payment
Amazon Alexa and Google Home Apps
Invite Customers receive a branded m.me link from you
LinkCustomers search for and enable the relevant skill or action using the Amazon Alexa or Google Home app
PayCustomers can now say “Open [Your Business's Name]” to initiate a conversation
Bill and Payment-related Notifications and Reminders
Customers can receive bill-ready and payment-related notifications and reminders once their accounts are linked *Support for Amazon Alexa and Google Assistant not currently available.
Always-On Service and Support
Ella facilitates context-aware conversations whenever customers have questions or want to make payments
Customizable Branding
Ella can be customized to match your company's branding
Benefits
Offer innovative bill payment experiences on emerging channels
Engage with customers on their preferred digital platforms
Gain insight and leverage data for increased personalization
