Last updated: April 23, 2018
This Alacriti Refund Policy governs your use of Alacriti’s digital payment services, related data, technology and analytics services, and other business services, including those services more expressly set forth in an order form that is signed or otherwise accepted by both parties and references the Alacriti Master Services Agreement (such order forms are “Orders,” and such services are collectively “Services”). Your use of the Services is subject to this document, as well as the Alacriti Master Services Agreement between Alacriti Payments LLC (“Alacriti,” “we,” or “us”) and the user of the Services (“Client,” or “you”). Unless otherwise provided herein, this document is subject to the terms of the Alacriti Master Services Agreement and capitalized terms will have the meaning specified in the Alacriti Master Services Agreement. We reserve the right to change the terms of this document in accordance with the Alacriti Master Services Agreement.
1. Client must:
(a) maintain a Refund Policy (e.g. “NO REFUNDS”, “REFUNDS WITH ORIGINAL RECEIPT WITHIN 30 DAYS OF ORIGINAL SALE”) in accordance with the Payment Brand Rules (as defined in the Merchant Processing Services Terms and Conditions);
(b) disclose all Refund Policies to Alacriti and to Client’s Customers;
(c) submit to Alacriti, in writing, any material change in Client’s Refund Policy not less than fourteen (14) days prior to the effective date of such change; and
(d) to the extent that Client operates an electronic commerce website through which Transaction Data is generated, Client must include its Refund Policy on the website in accordance with Payment Brand Rules.
2. If Client allows a Refund, Client must:
(a) prepare and deliver to Alacriti Transaction Data reflecting any such Refund within three (3) days of approving the Customer’s request for such Refund;
(b) not permit the amount of a Refund to exceed the amount shown as the total on the original Transaction Receipt except by the exact amount required to reimburse the Customer for shipping charges that the Customer paid to return merchandise;
(c) not accept any payment from a Customer as consideration for issuing a Refund; and
(d) not give cash (or cash equivalent) refunds to a Customer in connection with a Transaction, unless required by law or permitted by the Payment Brand Rules.
3. “Merchant Processing Services Terms and Conditions” means the terms and conditions posted at https://www.alacriti.com/legal/merchant-terms (and any successor or related locations designated by Alacriti), as may be updated by Alacriti from time to time and are incorporated herein by reference.
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