What a Modern Credit Union Member Experience Looks Like
Posted on 20 May 2021
The majority of credit unions are already offering their members online banking and various bill pay options. There is an ever-increasing variety of payment channels, allowing credit unions to meet members where they want to be met—e.g., Facebook Messenger, Alexa, text message, etc. However, in today’s digital world, what are members really expecting for next-level service in payments?