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The Digital Member Experience: What to Expect in 2021

Posted on 05 Nov 2020


The pandemic and the resulting economic conditions has accelerated the pace of credit union digital transformation. However, what can be expected in 2021 when it comes to member engagement and expectations? In this webinar with Alacriti and Glia on November 18, 2:00 p.m. ET, learn:

  • What member experience expectations and trends we can expect in 2021
  • How credit unions can think more holistically about their transformation and digital experiences with a solid fintech ecosystem
  • How the ability to transact and move money impacts member retention with consideration of the acceleration of expectations due to the pandemic
  • Thinking beyond friendly service when it comes to creating a truly valuable member experience

Watch the playback

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About Alacriti

Alacriti is a leading financial technology company dedicated to helping our clients accelerate their digital payments transformation.

Alacriti’s cloud-based platform, Orbipay, delivers solutions across the payments ecosystem, including The Clearing House’s RTP network, Electronic Bill Presentment and Payments (EBPP), and Digital Disbursements. Through our cloud-native platform, Orbipay, our solutions empower clients to deliver the innovative digital payment experiences today’s consumers demand. In addition to driving modern and frictionless digital payment experiences, our clients benefit from faster time to market and continuous innovation on a proven platform.