The impact of 2020 is not yet over, and neither are the business challenges.

While there have certainly been enough negative things that have impacted our economy last year, there have also been some positive developments. Businesses have adapted to the “new normal” by providing better ways to communicate and serve customers on digital platforms. This is especially true for financial institutions and insurance companies, who have stepped in to help their customers.

In this article, we discuss with Alacriti’s Senior Vice President, Carl Robinson and Payments Practice Lead, Mark Ranta what we can anticipate in 2021.