Posted on 11 Nov 2020
The number one trend affecting all businesses is digital transformation. The metamorphosis of expectations are being driven by companies like Amazon, Apple, Netflix, DoorDash, and Venmo, that offer transparent, immediate, and embedded payments experiences. Consumers have embraced fully digital interactions, which are laying bare the shortcomings of non-digital experiences such as paper billing and check payments.
Of course, the pandemic is driving more customers to digital transactions. What the industry was expecting to evolve over the next 1-3 years has instead increased in momentum in the last six months.
As a result, it’s time to look at the end-user not just as a policyholder, but as a customer. In a recent webinar, experts from Aite Group and Alacriti discussed how digital innovation is reshaping payments in the insurance industry.
27 Nov 2020 Articles & Trend Reports How COVID-19 is Shaping 2021 Trends for Insurers and How to Prepare For insurers, the pandemic is accelerating the need for technology-driven solutions that meet the rapidly changing expectations of consumers for convenience and safety.
12 Nov 2020 Articles & Trend Reports Accelerating The Real-Time Payments Demand Curve (Infographic) Here are key findings from a report examining consumers' understanding of real-time payments.
09 Nov 2020 Articles & Trend Reports Real-Time Payments: 5 Things Credit Unions Should Do Credit unions must begin to modernize their digital infrastructures — with payments as a foundation — to improve the member experience to meet rapidly increasing member expectations for access, convenience, transparency, and functionality.