Health Insurance Company Accommodates Membership Surge with New Automated Capabilities
Posted on 20 Jun 2016
When the Affordable Care Act opened up insurance exchanges nationwide, one health insurance company's membership enrollment surged and its call centers flooded with customer inquiries. The company knew it needed an automated payment system to handle the increased demand as soon as possible, so they turned to Alacriti to implement one within an accelerated timeframe.
Since implementing OrbiPay, the health insurance company has processed over 2 million payments and customers no longer have to reach an agent to make their payments. Our client is confident that Alacriti and OrbiPay will continue to meet and exceed its expectations.
Read our Success Story to learn more.
Related Articles
-
20 Apr 2021 Blog Bill Payments: Helping Small Businesses Think Big For small businesses that rely on income from bill payments, an electronic bill presentment and payment (EBPP) solution can help keep the revenue flowing. Here are five ways EBPP can help small businesses think big.
-
29 Mar 2021 Blog Bill Pay the Mobile Way Customers’ expectations for seamless user experiences on their mobile devices are only getting higher. Can your electronic billing and payments solution keep up? Here are four ways to support bill payments via mobile technology.
-
15 Mar 2021 Blog 5 Ways Chatbots Are Redefining Customer Service With some 300,000 chatbots on Facebook Messenger, how are businesses using them to deliver better customer service? Here are five ways chatbots are being leveraged for positive brand interactions, including bill payments.
