Posted on 20 Jun 2016
When the Affordable Care Act opened up insurance exchanges nationwide, one health insurance company's membership enrollment surged and its call centers flooded with customer inquiries. The company knew it needed an automated payment system to handle the increased demand as soon as possible, so they turned to Alacriti to implement one within an accelerated timeframe.
Since implementing OrbiPay, the health insurance company has processed over 2 million payments and customers no longer have to reach an agent to make their payments. Our client is confident that Alacriti and OrbiPay will continue to meet and exceed its expectations.
Read our Success Story to learn more.
07 Aug 2019 Blog 4 Ways Chatbots Are Revolutionizing Electronic Bill Payments Chatbots are revolutionizing the entire customer journey, right down to bill payments. Our blog highlights four ways that businesses can benefit from implementing chatbots for electronic bill payments.