Posted on 20 Jun 2016
When the Affordable Care Act opened up insurance exchanges nationwide, one health insurance company's membership enrollment surged and its call centers flooded with customer inquiries. The company knew it needed an automated payment system to handle the increased demand as soon as possible, so they turned to Alacriti to implement one within an accelerated timeframe.
Since implementing OrbiPay, the health insurance company has processed over 2 million payments and customers no longer have to reach an agent to make their payments. Our client is confident that Alacriti and OrbiPay will continue to meet and exceed its expectations.
Read our Success Story to learn more.
08 Apr 2019 Blog The Building Blocks of Production Support: ITIL and COBIT Alacriti’s Production Support capability is guided by two approaches, ITIL and COBIT, that help set appropriate client expectations while allowing us to deliver the best service possible. Our blog details these approaches.
02 Apr 2019 Blog Fintech Disruption: Creating Opportunities for Financial Institutions Fintech can help financial institutions deliver better customer experiences. This blog examines opportunities that fintech can help unlock in faster payments, conversational commerce, and data and analytics.