Alacriti’s Commitment to Clients
The Novel Coronavirus epidemic has had a tragic impact globally, and the United States has not been an exception. During this time, we are committed to supporting our customers with the extra help they need, keeping our staff safe, and helping our community where we can.
We are now all working from home and stand ready to assist you with any concerns you may have. We wish you and your family, as well as work family, good health. We also are thankful for all that our clients are doing to respond to help their customers and employees cope with the pandemic. Please contact us if there is anything that we can do to help.
Manish Gurukula, Alacriti Co-Founder and CEO
Supporting Our Business Partners
We are prepared to continue delivering the same great service and platform accessibility as usual, alongside normal levels of support from our customer-facing teams. Our implementations and customer success teams have full remote capabilities to ensure implementations and recurring workflows are uninterrupted. All of our support functions remain fully online, and we have confirmed the readiness of each of our banking and technology providers to continue normal operations. We have tested all internal systems to ensure that there is no impact due to remote service. You can reach any of our Alacriti team members as you normally would.
Keeping our Employees and Communities Safe
We have prepared for various scenarios, and in line with our business continuity planning and the latest government advice, we have instructed our teams to work from home and suspended travel. Our employees are the heartbeat of Alacriti, and to help support them during this time, we are expanding our sick leave benefits and other policies so that they don’t need to worry about choosing between their health and work.
What Alacriti is Doing to Help:
- Alacriti employees have been finding creative ways to help during this crisis. For instance, they're making masks to donate to local hospitals.
- Alacriti has also been involved in domestic and international efforts - donated PPE (masks, gloves, hand sanitizers, disinfectant wipes, etc.) to 11 New Jersey hospitals and provided 10,000 food packages in India.
- Many credit unions are dealing with a surge in member inquiries, impacting response times and member experience. Alacriti is helping by offering AI-powered chatbot (Ella) at no cost to you for 6 months.
Weekly Service Updates: June 29, 2020
- Alacriti has experienced no interruption of service