Consumer Bill Payments in 2020: Trends Report

Posted on 07 May 2021

This report contains the latest bill payment statistics collected from our Orbipay EBPP solution and an update to the 2019 and 2018 trend reports.

These key findings can serve both our customers and the payment industry at large in understanding today’s bill pay environment. They can also provide insight into how to make customers’ online bill payment experience as simple and seamless as possible.

Download the report for the latest key findings and learn how COVID-19 impacted consumer bill payment preferences.

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