Consumer Bill Payments in 2019: Trends Report

At Alacriti, we have a unique view into the bill payments ecosystem. Our electronic bill presentment and payment (EBPP) solution, Orbipay® EBPP, enables us to collect anonymous data on consumers’ bill payment behaviors.

This collection of online bill payment statistics is an update to our 2018 trends report and can serve both our customers and the payment industry at large in understanding today’s bill pay environment. The data reveals valuable information about our clients and their customers’ usage of Payment Methods, frequency, and channels of interaction.

These data points can be used to help form a deeper understanding of the landscape today, and to make customers’ online bill payment experience as simple and seamless as possible.