Posted on 04 May 2017
Piscataway, NJ - Alacriti, a payments technology company, is pleased to announce the launch of Ella, a conversational bot powered by artificial intelligence. Ella enables seamless interaction between businesses and their customers through various messaging channels and virtual assistants. Customers interact with Ella naturally through a series of conversational prompts, as if talking to a customer service representative.
Currently integrated with Alacriti’s payment solutions, Ella enables businesses to offer an innovative customer experience via Facebook Messenger. With Ella’s chatbot functionality, customers will be able to receive notifications and alerts, ask questions about their bills, and make payments within Messenger.
“AI-driven conversational interfaces are transforming how businesses engage with their customers”, says Manish Gurukula, CEO of Alacriti. “We built Ella because customers expect a personalized and context-aware conversational experience, anywhere and in real-time. We’re excited to continue exploring new ways to help our clients deliver an innovative payment experience to their customers on the digital platforms they use the most.”
Alacriti will be attending and exhibiting at the 2019 FIBA AML Compliance Conference! FIBA is a non-profit trade association dedicated to supporting the global financial services industry through thought-leadership, education, innovation, and advocacy. Taking place in Miami, Florida, professionals from across the financial services and compliance industries will come together to collaborate on the latest […]
Alacriti specializes in developing payment and money movement related technology solutions to companies in the financial services, insurance, healthcare, and utility industries. We offer highly flexible and secure SaaS based payment processing solutions, and provide software, services, and outsourcing of the technology for our clients.