Posted on 04 May 2017
Piscataway, NJ - Alacriti, a payments technology company, is pleased to announce the launch of Ella, a conversational bot powered by artificial intelligence. Ella enables seamless interaction between businesses and their customers through various messaging channels and virtual assistants. Customers interact with Ella naturally through a series of conversational prompts, as if talking to a customer service representative.
Currently integrated with Alacriti’s payment solutions, Ella enables businesses to offer an innovative customer experience via Facebook Messenger. With Ella’s chatbot functionality, customers will be able to receive notifications and alerts, ask questions about their bills, and make payments within Messenger.
“AI-driven conversational interfaces are transforming how businesses engage with their customers”, says Manish Gurukula, CEO of Alacriti. “We built Ella because customers expect a personalized and context-aware conversational experience, anywhere and in real-time. We’re excited to continue exploring new ways to help our clients deliver an innovative payment experience to their customers on the digital platforms they use the most.”
Please join the Aite Group and Alacriti on September 29 at 2:00 p.m. ET for a panel discussion on how insurers can leverage digital innovation to:
Join our webinar on August 26th at 2:00 p.m. ET where we will explore how you can quickly and effectively meet your members where they want beyond just traditional channels, expanding your revenue opportunities while seamlessly integrating with your existing infrastructure.
Helping shape the future of faster payments
Alacriti is a leading financial technology company dedicated to helping our clients accelerate their digital transformation.
Alacriti’s cloud-based platform, Orbipay, delivers solutions in the areas of electronic bill presentment and payments and digital disbursements, empowering our clients to provide innovative digital payment experiences today’s consumers demand. In addition to driving modern and frictionless digital payment experiences, our clients benefit from faster time to market and continuous innovation on a proven platform.