OrbiPay for Utilities

Maintaining accurate information about customers, locations and payments is essential in today's utilities industry. With carefully regulated fees and rate structures, utilities must make prudent technology investments, always with an eye to streamlining back-office processing and enhancing customer service. Alacriti has a broad base of expertise building electronic payment solutions that satisfy these requirements. From the customers perspective, quick and accurate posting of payments is important to avoid late fees, service disconnects and computational adjustments. From the utility's perspective, reducing calls into the customer service center and simplifying the process of collecting payments has a direct impact on profitability. Utilities can also use the payment site as an informational tool for special programs and funds, such as Lend-a-Hand contributions.

Alacriti's OrbiPay gives your customers a user-friendly interface on your web site, as well as multiple choices of whether to make payments directly from a savings or checking account - both on a one-time or a recurring basis. Tight relationships with our banking partners enables us to provide competitive transaction processing services, reducing the cost and increasing the efficiency of your payment solutions.