Think how valuable it would be to have an electronic bill presentment and payment (EBPP) solution that you could quickly configure for each of your business clients. Would your customers enjoy having a bill payment solution that is user-friendly and branded to reflect their specific operations? What if you could strengthen your existing relationships, increase customer retention and generate new revenue stream by offering value-added services to your business customers?

OrbiPay Exchange is a white-labelled solution that empowers you to become a Biller Service Provider (BSP) so you can offer these value-added services to your clients. You can integrate this solution with each customer's website to complement and extend their unique brands. This service enables your clients to collect electronic payments from their end-customers in a seamless fashion. OrbiPay Exchange is a comprehensive solution that allows you to support business-to-consumer (B2C) Electronic Bill Presentment and Payment (EBPP) and business-to-business (B2B) Electronic Invoice Presentment Payment (EIPP) needs of your clients.

A self-service customer portal enables customers to quickly sign up and setup payments using their bank accounts, credit cards or debit cards. Customers can also setup and manage one-time, recurring and expedited payments and enroll in paperless billing. OriPay also includes a customer care website that enables customer service and operations staff to lookup bill payment profiles, review historical and pending payments, schedule and manage payments on behalf of customers and perform other day-to-day customer service tasks.

OrbiPay's Partner Configuration Manager enables you to create and manage clients, and customize the system to meet their unique business needs (branding, features, business rules, fees, accounting, settlement and reconciliation).

Alacriti provides all the necessary tools to market OrbiPay Exchange to your clients, along with the training necessary for highly successful implementations.

Features

Easy-to-use customer portal with comprehensive bill-payment features

• Easily enroll and un-enroll from bill payment service
• Sign up for paperless billing and access e-statements
• Add and manage multiple funding sources (bank accounts, credit cards and debit cards)
• Schedule and manage one-time, recurring and same-day expedited payments

Sophisticated customer care features strengthen customer relationships and increase retention

• Browser-based customer care portal enables you to handle tier-one customer care internally
• Look up bill payment profiles and payment histories; schedule, edit and cancel payments on behalf of customers; add comments and manage funding source information
• Role and privilege based administration framework enables you to securely manage user profiles from multiple departments through a centralized system

Complete accounting and settlement functions that integrate with CRM, finance, and general ledger systems

• Standard and customized posting and return files enable automated posting of payment information to finance and general ledger systems
• Easy reconciliation of payment, return and fee information
• Flexible settlement options tailored to your business needs

Comprehensive reporting for users throughout your organization

• Daily, weekly and monthly reports on payments processed, returns received, fee and settlement details, enrollment information, etc.
• Ability to download reports in multiple file formats (PDF, CSV, and Excel)

Centralized payment system enables you to consolidate payments from multiple channels systems, and departments, resulting in significant operational savings

• Easily integrate and process payments from multiple customer facing channels such as Web, Mobile, Agent, IVR and Walk-In (Cash Payments)
• Capture and process payments in real-time and batch modes
• Supports business-to-customer (B2C), business-to-business (B2B) and outbound payment disbursements

Powerful management tools help you customize the system for individual clients

• Easily add new clients or biller organizations to the system
• Configure, setup and manage client-specific features such as
  - Website Branding
  - Payment options and funding sources
  - Fee configuration
  - Business rules relating to payment, fraud and risk

Flexible integration options puts you in control

• Fully integrate EBPP features into your existing website and control end user experience using XML API
• Enforce your organization's branding using Single Sign On or Web Direct API

Benefits

• Reduce operating costs
• Streamline financial processes including collection, payment and settlement
• Improve cash flow with fast and accurate collection services
• Strengthen customer service, improve customer retention, and increase payment adoption rates

Compliance

• SAS 70 TYPE II
• PCI Level 1