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Today's web-savvy customers want self-service access to review their bills and make payments.These customers want the convenience and flexibility of making payments anytime and anywhere using their preferred channel.
Would you like to deliver consistent bill payment experience to your customers across your entire customer facing channels (WEB, Mobile, IVR and Agent)? Do you want to improve customer service and business intelligence by having a single view of all the inbound bill payments received by your organization across all the channels? Is your current system flexible and allows you to adapt easily to changing market trends and customer payment preferences?
Alacriti's OrbiPay EBPP is the answer.
Alacriti's OrbiPay EBPP is a highly comprehensive and flexible electronic bill presentment and payment solution that lets you collect payments from your customers across multiple channels (Web, Mobile, Agent and IVR) quickly and efficiently. OrbiPay's customer portal enables your customers to review their bills online, enroll in paperless billing, and make payments using bank accounts credit cards or debit cards. Your customers can also setup one-time, recurring, and same-day expedited payments and view payment history.
OrbiPay also includes a customer care website so your customer service and operations staff can lookup bill payment profiles, review historical and pending payments, schedule and manage payments on behalf of customers and perform other day-to-day customer service tasks. OrbiPay's comprehensive set of reports enable you to analyze payment trends across various channels.
The result is a faster collection of funds, simplified operational processes, and greater customer satisfaction.
OrbiPay is secure, cost-effective and easy to deploy, supplying a fast return on your investment.
Contact Alacriti to learn how we can help you transform your organization by reducing costs, improving cash flow and strengthening customer service.
Learn more about our OrbiPay EBPP Services.
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