OrbiPay^® Electronic Bill Presentment and Payment Solution

Think how valuable it would be to have a centralized bill payment system for collecting and processing payments from your customers. Would you like to deliver consistent experience to your bill paying customers across various channels such as web, Mobile, IVR and agent? Think of how much money you could save by transitioning costly paper-based and call-center transactions to web-based transactions?

OrbiPay EBPP is a highly flexible and comprehensive electronic bill presentment and payment (EBPP) solution that lets you collect and process payments from multiple channels and systems - quickly and efficiently. A self-service customer portal enables your customers to quickly sign up and setup payments using their bank accounts, credit cards or debit cards. Customers can enroll in paperless billing, setup and manage one-time, recurring and expedited payments.

Once OrbiPay is deployed within your organization, your customers will be able to pay their bills via the web, IVR systems or through customer service agents. It includes a customer care website so your customer service and operations staff can lookup bill payment profiles, review historical and pending payments, schedule and manage payments on behalf of customers and perform other day-to-day customer service tasks. OrbiPay generates daily, weekly, and monthly reports to monitor enrollment activity and keep track of payments processed, scheduled, returned and pending.

In addition to processing payments through the ACH, credit card and debit card networks, OrbiPay produces daily activity, posting and return information that seamlessly integrates with your CRM and accounting systems for settlement control and reconciliation. The result is a faster collection of funds, simplified operational processes, and greater customer satisfaction.

OrbiPay is secure, cost-effective and easy to deploy, supplying a fast return on your investment.

Features

Easy-to-use customer portal with comprehensive bill-payment features

• Easily enroll and un-enroll from bill payment service
• Sign up for paperless billing and access e-statements
• Add and manage multiple funding sources (bank accounts, credit cards and debit cards)
• Schedule and manage one-time, recurring and same-day expedited payments

Sophisticated customer care features strengthen customer relationships and increase retention

• Browser-based customer care portal enables you to handle tier-one customer care internally
• Look up bill payment profiles and payment histories; schedule, edit and cancel payments on behalf of customers; add comments and manage funding source information
• Role and privilege based administration framework enables you to securely manage user profiles from multiple departments through a centralized system

Complete accounting and settlement functions that integrate with CRM, finance, and general ledger systems

• Standard and customized posting and return files enable automated posting of payment information to finance and general ledger systems
• Easy reconciliation of payment, return and fee information
• Flexible settlement options tailored to your business needs

Comprehensive reporting for users throughout your organization

• Daily, weekly and monthly reports on payments processed, returns received, fee and settlement details, enrollment information, etc.
• Ability to download reports in multiple file formats (PDF, CSV, and Excel)

Centralized payment system enables you to consolidate payments from multiple channels systems, and departments, resulting in significant operational savings

• Easily integrate and process payments from multiple customer facing channels such as Web, Mobile, Agent, IVR and Walk-In (Cash Payments)
• Capture and process payments in real-time and batch modes

Configurable payment, fraud and risk rules framework

• Ability to manage negative file and hot-list data
• Supports configurable payment transaction limits, velocity and other business rules

Flexible integration options puts you in control

• Fully integrate EBPP features into your existing website and control end user experience using XML API
• Enforce your organization's branding using Single Sign On or Web Direct API

Benefits

• Reduce operating costs
• Streamline financial processes including collection, payment and settlement
• Improve cash flow with fast and accurate collection services
• Strengthen customer service, improve customer retention, and increase payment adoption rates

Compliance

• SAS 70 TYPE II
• PCI Level 1