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The digital evolution is driving a shift towards richer, more connected customer experiences. Advances in AI, chatbots, and personal assistants are reshaping the customer experience and redefining business interactions. The technology available today leads consumers to form expectations that apply to any goods or services they use — including payments.
Billers have to think outside the box to better connect, engage, and transact with their customers on the platforms where they are spending time. Join us to gain a better understanding of the dynamics at play, and learn how to provide an innovative bill payment experience that exceeds consumer expectations.Key Takeaways: